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An exchange transaction in which the replacement merchandise sells for more or less than the returned merchandise is a/an:
Skilled in solving customer problems to create repeat customers.
product knowledge
Suggestion selling
Approach.
Approach.
incentive
Stop showing additional items
uneven exchange
The FIRST face-to-face meeting of the customer and the salesperson is the
Skilled in solving customer problems to create repeat customers.
product knowledge
Suggestion selling
Approach.
Approach.
incentive
Stop showing additional items
uneven exchange
The beginning step in the retail selling process, when the salesperson acknowledges the customer’s presence, is the:
Skilled in solving customer problems to create repeat customers.
product knowledge
Suggestion selling
Approach.
Approach.
incentive
Stop showing additional items
uneven exchange
Add-ons, trading up, special offers, and more-than one are techniques for:
Skilled in solving customer problems to create repeat customers.
product knowledge
Suggestion selling
Approach.
Approach.
incentive
Stop showing additional items
uneven exchange
Successful salespeople should be:
Skilled in solving customer problems to create repeat customers.
product knowledge
Suggestion selling
Approach.
Approach.
incentive
Stop showing additional items
uneven exchange
Estee Lauder cosmetics will award the sales associate with the highest total sales for the summer a three-day all-expense-paid-trip to Myrtle Beach. The trip is a/an:
Skilled in solving customer problems to create repeat customers.
product knowledge
Suggestion selling
Approach.
Approach.
incentive
Stop showing additional items
uneven exchange
Cherie answers the customer’s questions about microfibers and explains the benefits of owning apparel made from microfibers. She is demonstrating:
Skilled in solving customer problems to create repeat customers.
product knowledge
Suggestion selling
Approach.
Approach.
incentive
Stop showing additional items
uneven exchange
Juan is helping a customer with a purchase. The customer cannot decide which item to buy. At this point, Juan’s BEST course of action to help his customer reach a buying decision would be to:
Skilled in solving customer problems to create repeat customers.
product knowledge
Suggestion selling
Approach.
Approach.
incentive
Stop showing additional items
uneven exchange
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