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The covering, wrapper, or container in which some items are placed is the
product knowledge
Add-ons.
Stop showing additional items
Packaging
Skilled in solving customer problems to create repeat customers.
Customer-oriented selling.
Approach.
uneven exchange
Nordstrom distinguishes itself from other department stores by providing exceptional service and exceeding customer’s expectations. Nordstrom uses:
product knowledge
Add-ons.
Stop showing additional items
Packaging
Skilled in solving customer problems to create repeat customers.
Customer-oriented selling.
Approach.
uneven exchange
Successful salespeople should be:
product knowledge
Add-ons.
Stop showing additional items
Packaging
Skilled in solving customer problems to create repeat customers.
Customer-oriented selling.
Approach.
uneven exchange
Juan is helping a customer with a purchase. The customer cannot decide which item to buy. At this point, Juan’s BEST course of action to help his customer reach a buying decision would be to:
product knowledge
Add-ons.
Stop showing additional items
Packaging
Skilled in solving customer problems to create repeat customers.
Customer-oriented selling.
Approach.
uneven exchange
The beginning step in the retail selling process, when the salesperson acknowledges the customer’s presence, is the:
product knowledge
Add-ons.
Stop showing additional items
Packaging
Skilled in solving customer problems to create repeat customers.
Customer-oriented selling.
Approach.
uneven exchange
George helps Roderick select two men’s dress shirts. After Roderick decides to purchase the shirts, George shows him matching ties. George is trying to increase the sale by using:
product knowledge
Add-ons.
Stop showing additional items
Packaging
Skilled in solving customer problems to create repeat customers.
Customer-oriented selling.
Approach.
uneven exchange
An exchange transaction in which the replacement merchandise sells for more or less than the returned merchandise is a/an:
product knowledge
Add-ons.
Stop showing additional items
Packaging
Skilled in solving customer problems to create repeat customers.
Customer-oriented selling.
Approach.
uneven exchange
Cherie answers the customer’s questions about microfibers and explains the benefits of owning apparel made from microfibers. She is demonstrating:
product knowledge
Add-ons.
Stop showing additional items
Packaging
Skilled in solving customer problems to create repeat customers.
Customer-oriented selling.
Approach.
uneven exchange
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