The covering, wrapper, or container in which some items are placed is the

Estee Lauder cosmetics will award the sales associate with the highest total sales for the summer a three-day all-expense-paid-trip to Myrtle Beach. The trip is a/an:

Which information would MOST LIKELY be included on a hangtag?

Cherie answers the customer’s questions about microfibers and explains the benefits of owning apparel made from microfibers. She is demonstrating:

Compensation based on a percentage of the dollar amount of the sale made by a salesperson is:

Which is NOT characteristic of a successful salesperson?

Small pieces of ribbon or cloth that are permanently attached to the insides of garments to provide product information are:

Successful salespeople should be:

Sara works in a small fashion boutique. She tries to be responsive to customer needs so that she and the business will both benefit from:

Nordstrom distinguishes itself from other department stores by providing exceptional service and exceeding customer’s expectations. Nordstrom uses:

A salesperson who explains the fiber content of a particular fabric has presented a/an:

A decided customer:

Add-ons, trading up, special offers, and more-than one are techniques for:

Anthony explains that he likes the khaki slacks but because they must be dry cleaned he hesitates to purchase them. The salesperson responds, Actually, these slacks are made with microfiber, so you can machine wash them and dry them on low in the dry

The FIRST face-to-face meeting of the customer and the salesperson is the

George helps Roderick select two men’s dress shirts. After Roderick decides to purchase the shirts, George shows him matching ties. George is trying to increase the sale by using:

The beginning step in the retail selling process, when the salesperson acknowledges the customer’s presence, is the:

An exchange transaction in which the replacement merchandise sells for more or less than the returned merchandise is a/an:

Amy works at the cosmetics counter in a department store. Each time she performs a makeover for a customer, she records the information for future reference. Amy is using a/an:

Juan is helping a customer with a purchase. The customer cannot decide which item to buy. At this point, Juan’s BEST course of action to help his customer reach a buying decision would be to:

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