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Which of the following is an internal factor that might have an effect on a business's selling policies
Slow/Methodical
Product quality
Restate the complaint
Yes, because the salesperson does not have an opportunity to handle the complaint.
research efforts
loss of sales
Listen patiently and try to stay calm
slow/methodical
Which of the following would be the most likely cause of customer complaints?
Slow/Methodical
Product quality
Restate the complaint
Yes, because the salesperson does not have an opportunity to handle the complaint.
research efforts
loss of sales
Listen patiently and try to stay calm
slow/methodical
What should you do to eliminate any misunderstandings that you or your customer might have concerning the customer's complaint?
Slow/Methodical
Product quality
Restate the complaint
Yes, because the salesperson does not have an opportunity to handle the complaint.
research efforts
loss of sales
Listen patiently and try to stay calm
slow/methodical
What should salespeople do when they must cope with customers who are being disagreeable?
Slow/Methodical
Product quality
Restate the complaint
Yes, because the salesperson does not have an opportunity to handle the complaint.
research efforts
loss of sales
Listen patiently and try to stay calm
slow/methodical
What kind of customer would make the following statement? I just don't know which of these my girlfriend would like best. I had better come back at another time.
Slow/Methodical
Product quality
Restate the complaint
Yes, because the salesperson does not have an opportunity to handle the complaint.
research efforts
loss of sales
Listen patiently and try to stay calm
slow/methodical
Are noncomplainers a more difficult problem for businesses than complainers?
Slow/Methodical
Product quality
Restate the complaint
Yes, because the salesperson does not have an opportunity to handle the complaint.
research efforts
loss of sales
Listen patiently and try to stay calm
slow/methodical
What is a cost associated with customer complaints?
Slow/Methodical
Product quality
Restate the complaint
Yes, because the salesperson does not have an opportunity to handle the complaint.
research efforts
loss of sales
Listen patiently and try to stay calm
slow/methodical
What kind of customer would make the following statement? I must compare the different shades of color and fabrics available for a new comforter set.
Slow/Methodical
Product quality
Restate the complaint
Yes, because the salesperson does not have an opportunity to handle the complaint.
research efforts
loss of sales
Listen patiently and try to stay calm
slow/methodical
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