Fashion Merchandising 5.02

Jane works in the menswear department at Hecht’s. She sends a written letter to a customer who purchased a suit asking about his satisfaction with the alterations service. Jane’s PRIMARY reason for communicating with her customer is to:

Amy works at the cosmetics counter in a department store. Each time she performs a makeover for a customer, she records the information for future reference. Amy is using a/an:

George helps Roderick select two men’s dress shirts. After Roderick decides to purchase the shirts, George shows him matching ties. George is trying to increase the sale by using:

An exchange transaction in which the replacement merchandise sells for more or less than the returned merchandise is a/an:

Juan is helping a customer with a purchase. The customer cannot decide which item to buy. At this point, Juan’s BEST course of action to help his customer reach a buying decision would be to:

Add-ons, trading up, special offers, and more-thanone are techniques for:

A salesperson, assisting a customer who appears ready to purchase, asks Would you like to use your store charge account? Which closing technique is illustrated?

The salesperson’s first attempt to get a buying commitment from the customer is which type of sales close?

Match it! Select the correct answer from the pull down...Good luck!