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Sara works in a small fashion boutique. She tries to be responsive to customer needs so that she and the business will both benefit from:
store buyer
Involves two-way communication with the customer.
sales clerk
repeat customers
Skilled in solving customer problems to create repeat customers.
labels
complete a sales transaction
customer-oriented selling
David is planning to create a display of the new seasonal merchandise available in the menswear department. His BEST source of product information is a:
store buyer
Involves two-way communication with the customer.
sales clerk
repeat customers
Skilled in solving customer problems to create repeat customers.
labels
complete a sales transaction
customer-oriented selling
Personal selling:
store buyer
Involves two-way communication with the customer.
sales clerk
repeat customers
Skilled in solving customer problems to create repeat customers.
labels
complete a sales transaction
customer-oriented selling
A salesperson that stands behind a counter, takes customer orders, and rings up sales is a:
store buyer
Involves two-way communication with the customer.
sales clerk
repeat customers
Skilled in solving customer problems to create repeat customers.
labels
complete a sales transaction
customer-oriented selling
Successful salespeople should be:
store buyer
Involves two-way communication with the customer.
sales clerk
repeat customers
Skilled in solving customer problems to create repeat customers.
labels
complete a sales transaction
customer-oriented selling
Nordstrom distinguishes itself from other department stores by providing exceptional service and exceeding customer’s expectations. Nordstrom uses:
store buyer
Involves two-way communication with the customer.
sales clerk
repeat customers
Skilled in solving customer problems to create repeat customers.
labels
complete a sales transaction
customer-oriented selling
Small pieces of ribbon or cloth that are permanently attached to the insides of garments to provide product information are:
store buyer
Involves two-way communication with the customer.
sales clerk
repeat customers
Skilled in solving customer problems to create repeat customers.
labels
complete a sales transaction
customer-oriented selling
John arrives at his retail sales job one hour before the store opens. He spends that time performing non-selling duties and responsibilities. What task would John NOT perform during that hour?
store buyer
Involves two-way communication with the customer.
sales clerk
repeat customers
Skilled in solving customer problems to create repeat customers.
labels
complete a sales transaction
customer-oriented selling
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