Review Game Zone
Games
Test
Preview
Back
Match it!
Match it! Select the correct answer from the pull down...Good luck!
What is a factor that affects a business's selection of policies to guide its operations?
By requesting input through employee and customer surveys
Nature of the business
Make sure you clearly understand customers' inquiries
Builds positive relationships with customers
Offend the clients
Devote their full attention to customers
Being patient, flexible, and empathetic
Make sure the mistake is corrected
What are business people who fail to adapt their communication styles to appeal to their international clients likely to do?
By requesting input through employee and customer surveys
Nature of the business
Make sure you clearly understand customers' inquiries
Builds positive relationships with customers
Offend the clients
Devote their full attention to customers
Being patient, flexible, and empathetic
Make sure the mistake is corrected
A customer asked you several questions about the new expandable notebooks. So that you address the customer's questions correctly, what should you do?
By requesting input through employee and customer surveys
Nature of the business
Make sure you clearly understand customers' inquiries
Builds positive relationships with customers
Offend the clients
Devote their full attention to customers
Being patient, flexible, and empathetic
Make sure the mistake is corrected
How do service-oriented companies often improve their levels of service?
By requesting input through employee and customer surveys
Nature of the business
Make sure you clearly understand customers' inquiries
Builds positive relationships with customers
Offend the clients
Devote their full attention to customers
Being patient, flexible, and empathetic
Make sure the mistake is corrected
What should employees do to maintain a customer-service mindset?
By requesting input through employee and customer surveys
Nature of the business
Make sure you clearly understand customers' inquiries
Builds positive relationships with customers
Offend the clients
Devote their full attention to customers
Being patient, flexible, and empathetic
Make sure the mistake is corrected
What should you do to demonstrate a customer-service mindset in the following situation: An irate business customer yells at you because of a billing error?
By requesting input through employee and customer surveys
Nature of the business
Make sure you clearly understand customers' inquiries
Builds positive relationships with customers
Offend the clients
Devote their full attention to customers
Being patient, flexible, and empathetic
Make sure the mistake is corrected
What should help business people adapt their communication styles to appeal to clients from other cultures?
By requesting input through employee and customer surveys
Nature of the business
Make sure you clearly understand customers' inquiries
Builds positive relationships with customers
Offend the clients
Devote their full attention to customers
Being patient, flexible, and empathetic
Make sure the mistake is corrected
What is one of the benefits to a business of reinforcing service orientation through communication?
By requesting input through employee and customer surveys
Nature of the business
Make sure you clearly understand customers' inquiries
Builds positive relationships with customers
Offend the clients
Devote their full attention to customers
Being patient, flexible, and empathetic
Make sure the mistake is corrected
Check it!