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What is one of the benefits to a business of reinforcing service orientation through communication?
Builds positive relationships with customers
Make sure you clearly understand customers' inquiries
Devote their full attention to customers
To make sure the business's actions are consistent
By requesting input through employee and customer surveys
Being patient, flexible, and empathetic
Make sure the mistake is corrected
Offend the clients
What should employees do to maintain a customer-service mindset?
Builds positive relationships with customers
Make sure you clearly understand customers' inquiries
Devote their full attention to customers
To make sure the business's actions are consistent
By requesting input through employee and customer surveys
Being patient, flexible, and empathetic
Make sure the mistake is corrected
Offend the clients
A customer asked you several questions about the new expandable notebooks. So that you address the customer's questions correctly, what should you do?
Builds positive relationships with customers
Make sure you clearly understand customers' inquiries
Devote their full attention to customers
To make sure the business's actions are consistent
By requesting input through employee and customer surveys
Being patient, flexible, and empathetic
Make sure the mistake is corrected
Offend the clients
What is one of the purposes of having business policies?
Builds positive relationships with customers
Make sure you clearly understand customers' inquiries
Devote their full attention to customers
To make sure the business's actions are consistent
By requesting input through employee and customer surveys
Being patient, flexible, and empathetic
Make sure the mistake is corrected
Offend the clients
What should you do to demonstrate a customer-service mindset in the following situation: An irate business customer yells at you because of a billing error?
Builds positive relationships with customers
Make sure you clearly understand customers' inquiries
Devote their full attention to customers
To make sure the business's actions are consistent
By requesting input through employee and customer surveys
Being patient, flexible, and empathetic
Make sure the mistake is corrected
Offend the clients
How do service-oriented companies often improve their levels of service?
Builds positive relationships with customers
Make sure you clearly understand customers' inquiries
Devote their full attention to customers
To make sure the business's actions are consistent
By requesting input through employee and customer surveys
Being patient, flexible, and empathetic
Make sure the mistake is corrected
Offend the clients
Jami researched her international customers' buying behavior. Jami wanted to be sure she did NOT make the common mistake to do which of the following actions?
Builds positive relationships with customers
Make sure you clearly understand customers' inquiries
Devote their full attention to customers
To make sure the business's actions are consistent
By requesting input through employee and customer surveys
Being patient, flexible, and empathetic
Make sure the mistake is corrected
Offend the clients
What should help business people adapt their communication styles to appeal to clients from other cultures?
Builds positive relationships with customers
Make sure you clearly understand customers' inquiries
Devote their full attention to customers
To make sure the business's actions are consistent
By requesting input through employee and customer surveys
Being patient, flexible, and empathetic
Make sure the mistake is corrected
Offend the clients
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