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Personal Finance 5.01
Test Description: Personal Finance 5.01
Instructions: Answer all questions to get your test result.
1) What do state and federal consumer agencies have in common?
A
Both provide legal services to help consumers with problems when they need to file lawsuits
B
Both are government agencies
C
Both provide liability coverage to protect businesses against consumer complaints.
D
They have nothing in common
2) What do the FDA and the USDA have in common?
A
Both are state agencies.
B
Both regulate food products.
C
Both helped develop nutrition guidelines for preschoolers.
D
They have nothing in common
3) Which describes one way to make a direct complaint?
A
State the problem clearly and concisely to an appropriate person
B
Demand a full refund
C
Find a salesperson to take your side
D
Make a scene to attract the attention of the store manager
4) A popular exercise machine was recalled after several consumers experienced injuries while using the equipment. Which federal agency recalled the product?
A
Food and Drug Administration (FDA)
B
Federal Trade Commission (FTC)
C
Consumer Product Safety Commission (CPSC)
D
United States Department of Agriculture (USDA)
5) Janet signed up to take a class on being a good consumer at her local credit union. Janet is exercising her consumer responsibility to:
A
learn.
B
choose
C
seek redress.
D
be heard.
6) Sarah purchased a new hair dryer and decided to use it while bathing. Sarah ignored the consumer responsibility to:
A
learn.
B
use products safely.
C
seek redress.
D
use information.
7) Which is an example of the consumer responsibility to promote a caring relationship with the world?
A
Throwing plastic bottles in the trash can with other garbage
B
Sending empty ink cartridges back to the company for recycling
C
Using only plastic disposable cups
D
Buying a new lawnmower when the old one wouldn't start
8) Which is an example of how to make a direct complaint?
A
Buying an ad in the local paper to publicize a problem with a local store
B
Telling a friend not to buy sunglasses from the sunglasses kiosk in the mall
C
Picketing outside the grocery store that had sold her out-of-date milk
D
Writing a letter to a district service manager to describe a defective product
9) When a remote control boat was placed in the lake, water seeped through the seams and the boat sank. The boat was returned for a refund. This is consumer responsibility to:
A
speak up about legitimate dissatisfactions
B
use the product safely
C
choose purchases carefully.
D
find and use information
10) Tara discovered that the computer software package she bought did not keep track of credit card purchases. The MOST LIKELY cause of her dissatisfaction was her failure to:
A
do product research.
B
follow manufacturer's instructions.
C
use the product safely.
D
speak up about legitimate dissatisfaction
*select an answer for all questions
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