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Success Starts With Professionals
Test Description: Review the new vocabulary on professionalism learned in class.
Instructions: Answer all questions to get your test result.
1) The practice of personal cleanliness is…
A
Environmental Hygiene
B
People Hygiene
C
Personal Hygiene
D
Domestic Hygiene
2) Attitude, Behaviour & Communication are…
A
The ABCs of professionalism
B
The ABCs of customer service
C
The ABCs of a profession
D
The ABCs of positive body language
3) A person who works for another person or business for pay is…
A
Employee
B
Colleague
C
Employer
D
Investor
4) The opportunity to be raised to a higher job position is…
A
Advancement prospects
B
Lateral prospects
C
Metals prospecting
D
Demotion
5) What is another name of “colleague”?
A
Employer
B
Employee
C
Competitor
D
Co-worker
6) The appropriate style of clothing for a specific establishment is…
A
Sexy Dress Code
B
Fashionable Dress Code
C
Dress Code
D
Designer’s Dress Code
7) Attitude, behaviour, communication, customer service & teamwork skills show..
A
Your professionalism skills
B
Your customer service orientation
C
You future prospects
D
Your personal hygiene skills
8) The action of doing work for someone before, during & after a purchase is…
A
Positive Body Language
B
Customer Service
C
Advancement Prospects
D
Professionalism
9) The characteristics of body movement that send positive messages are called…
A
Positive Body Language
B
Neutral Body Language
C
Negative Body Language
D
Professional Body Language
10) Making contact with others that may be able to give you advice or help is…
A
Network
B
Positive Body Language
C
Loyalty
D
Customer Service
*select an answer for all questions
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