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Day 13 Review
Test Description: Let's see what you know!
Instructions: Answer all questions to get your test result.
1) Madonna is trying to browse and scroll through web pages that contain frames in Safari on her iPhone. What would you tell her to do to accomplish this?
A
Tell her awesomeness that she needs to use a two-finger scroll
B
Tell the diva that she needs to restore the iPhone
C
Hang up and faint
D
Tell her majesty that it is not possible and that you will need to replace the device
2) What is this weeks
A
Clear As Day - Scotty McCreery
B
No Strings - Mayer Hawthorne
C
Response - Phil Wickham
D
Take a Back Road - Rodney Atkins
3) Your customer just purchased Angry Birds from the iTunes Store and read an offensive comment in the review section. What should he do to report the comment?
A
Find the application in the App store and use the Report a Problem button
B
Tell him to go online and find the developers contact info and he should contact them
C
Tell him you will contact the developer to report his concern
D
Tell him to get over it
4) Rotating your silverware at home is...
A
Crazy
B
absolutely normal, nothing wrong here...thank you :)
C
Really?!!
D
Rotate my what?!!
5) Which KBase article shows a list of printers that support AirPrint.
A
HT2309
B
HT4356
C
CP1230
D
SP587
6) What is the minimum score you can achieve on Friday's assessment to pass this course?
A
90%
B
80%
C
75%
D
85%
7) What should you do when iLog is offline, you verify your neighbor is also having issues but you still have an internet connection?
A
Use Text Edit until iLog comes back online
B
Use PS8 until iLog is back online
C
Use Stickies to log your cases
D
Continue to take calls and don't document any cases
8) What events do we having happening in the month of October?
A
Jalapeno, Salsa and Chili Eating Contest
B
Drag Race (not the kind with cars), High Heel Relay Race and Lip Sync for your Life
C
Old Farmers Day, Site Anniversary and Count Your Buttons Day
D
Dunk Tank, Football Toss and Jump Rope
9) How would you classify a Tech Solutions case in iLog.
A
Pre-Sales
B
Misroute
C
Customer appeasement program
D
SRF/Technical Solution
10) What happens when you don't lock your Mac when you leave your station?
A
You are in violation of COPC Compliance.
B
You get a coconut donut as a reward.
C
Nothing, all is happy in happiness house.
D
You get a raise in pay.
*select an answer for all questions
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