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EBS Chapter 3
Test Description: EBS Chapter 3
Instructions: Answer all questions to get your test result.
1) What is hospitality?
A
It refers to being caring towards people like the way nurses treat the patients.
B
It refers to the warm and friendly way in which a host receives his guests.
C
It refers to providing an environment like hospital for people to stay.
D
It refers to staying in a hospital.
2) What is a concierge?
A
It refers to a person whose job is to park the guests' cars at a hotel or restaurant.
B
It refers to the staff in a hotel cleaning the rooms after the guests had left.
C
It refers to a staff in a hotel carrying the luggage of guests.
D
It refers to the staff in a hotel that takes care of the specific needs and requests of guests.
3) John would like to plan a romantic celebration with his wife for their wedding anniversary overseas. Which type of accommodations will you recommend?
A
Hostel
B
Motel
C
Budget Hotel
D
Boutique Hotel
4) Mr Tan and family would like to stay for 1 month in Thailand for holidays.They would like to cook their own meals. Which accommodation will you recommend?
A
Bed-and-breakfast
B
Serviced apartments
C
Guesthouses
D
Resorts
5) Which of the following job role is not front-of-the-house functions?
A
Chambermaid
B
Receptionist
C
Bell staff
D
Concierge
6) Which of the following job role is back-of-the-house functions?
A
Wait staff
B
Accountants
C
Desk staff
D
Bell hop
7) Peter would like to chill out with friends and have some light snacks. Which type of F&B outlet will you recommend?
A
Fastfood restaurant
B
Coffee house
C
Family restaurant
D
Food court
8) Which is not a feature of a fine dining restaurant?
A
The restaurant serve food that reflects a particular culture.
B
The interior decorations, setting and furnishing are grand and stylish.
C
It is found in most luxury hotels.
D
The wait staff provides extremely attentive table service to guests.
9) Tom would like to hold a birthday celebration for his 3 years old son. Which F&B outlet will be suitable for him?
A
Family restaurants
B
Ethniic restaurants
C
Theme restaurants
D
Buffet restaurants
10) Which is not a feature of a hostel?
A
Meals are provided.
B
Rooms are mostly dormitory style.
C
The rate is very cheap.
D
There are common bathrooms and toilets.
*select an answer for all questions
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