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Career Management 2.0 Part A
Test Description: Career Management 2.0
Instructions: Answer all questions to get your test result.
1) When an individual has a conflict with another employee, what is the best action to take?
A
Communicate in writing
B
Communicate the issue publicly
C
Communicate while angry
D
Communicate the issue privately
2) Most workers lose a job because of:
A
Weak academic abilities
B
Weak occupational skills
C
Poor interpersonal skills
D
They couldn't pass career management class
3) Which is the most effective written message?
A
Meeting tomorrow-9:00
B
There will be a meeting
C
There will be a sales team meeting tomorrow at 9:00 a.m.
D
There’s a meeting of the sales dept tomorrow
4) Which is a characteristic of an effective team leader?
A
Showing favoritism
B
Controlling actions of others
C
Dominating meeting time
D
Listening to everyone’s opinion
5) Which is the best course of action to take when there is more work than can be completed in a given time period?
A
Resign.
B
Don’t do the extra work.
C
Work extra hours to get everything done
D
Talk to the boss about the situation.
6) According to the scenario, how should Sarah most effectively express her feelings to Billy?
A
“I feel frustrated when you leave the containers for me to fill.”
B
“I think that you need to do a better job filling the containers.”
C
“You’re lazy and I’m tired of doing your work.”
D
“You make me so mad!”
7) Which statement about teamwork is TRUE?
A
Individuals work more efficiently than teams.
B
Individuals reach more creative decisions than teams.
C
Teams always function better than individuals.
D
Teams usually take more time to reach a decision than individuals.
8) Why is the Sandwich Technique effective for providing feedback?
A
It keeps the individual from understanding what he needs to improve.
B
It sandwiches the criticism together with a complaint.
C
It always keeps the individual from getting upset.
D
It provides a positive affirmation along with the criticism.
9) Which statement describes the best way to tell someone that their performance is inadequate?
A
“Your strengths are in customer service, but you need to improve equipment operation skills.”
B
“You never do anything right.”
C
“You dress professionally, but don’t act professionally.”
D
“You don’t have any of the skills necessary to do this job and don’t have the ability to learn them.
10) When feedback is received, one should:
A
Give it to the teacher
B
Consider suggestions for improvement and positive comments.
C
Throw it away.
D
Look only at the good things suggested by peers.
*select an answer for all questions
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