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Workplace Readiness Skills 13-17
Test Description: Workplace Readiness Skills 13-17 from CTECS (https://wrs.ctecs.org/wp_quiz/wrs-2019-skills-13-17/)
Instructions: Answer all questions to get your test result.
1) Professional trade organizations, classes/seminars, trade shows, and trade publications are used by businesses to
A
set up an operating budget.
B
determine quantities to buy.
C
appeal to the general public.
D
obtain up-to-date information about the industry.
2) Simone is a corporate employee who is committed to continuous learning. What is the BEST way that Simone can show her commitment?
A
Offering fellow employees assistance on the job
B
Spending time at work completing assignments for her college classes
C
Researching how to do difficult tasks in her workplace
D
Attending conferences to acquire new industry related knowledge
3) Which question could violate laws aimed at achieving equal employment opportunities?
A
What are your job skills?
B
What is your job history?
C
What is your religion?
D
What is your address?
4) When writing resumes, why do employers prefer professional references over personal ones?
A
Personal references can be biased.
B
Professional references tend to be more intelligent.
C
It is illegal to provide personal references.
D
Professional references are biased.
5) Jill's company will reimburse staff for taking professional development courses, which tells Jill that the company values
A
career education.
B
dual enrollment.
C
continuous learning.
D
certified life experiences.
6) Which skill is used when improving professional skills to stay up-to-date in one's career field?
A
Workplace safety
B
Continuous learning
C
Time management
D
Critical thinking
7) Dorethea is a valued employee at the local veterinary clinic. She often asks her supervisor if he would pay for her to take a course that is related to her work at the clinic. Why does she have this expectation?
A
She likes to explore options so she might move on to something else.
B
The employer is required by law to make such investments.
C
The employer has an interest in expanding her skill set.
D
She enjoys learning but does not want to pay for it herself.
8) During her job applicant interview, Susie was asked if she would be willing to occasionally attend out-of-town and overnight training sessions. Typically the reason for this question is to discover:
A
whether she would work overtime hours.
B
her desire and ambition to move up to management.
C
her commitment to professional growth.
D
whether she is willing to sacrifice her values.
9) At 11:00 a.m., a customer asks for a prescription to be filled for pick up at noon. In this situation, filling the prescription by noon best fits in which one of the following four time-usage categories?
A
important and not urgent
B
important and urgent
C
not important and not urgent
D
not important and urgent
10) Samuel works at a farm equipment company. Which of the following will help him be more efficient and productive for the company?
A
The work his peers do first
B
The tasks most enjoyed
C
The customer’s complaint log
D
The daily work plan
11) Laura and Colleen have been working on a sales presentation for a week. Laura has a family emergency and cannot make the presentation. What should Colleen do?
A
Review Laura's part and make the presentation.
B
Cancel the presentation with the client.
C
Reschedule the presentation with the client.
D
Ask Laura's supervisor to cover her part.
12) Chad has found a quicker and safer way to complete a process. However, the new process doesn't follow his company's standard operating procedure. He should:
A
share his idea with management before using it.
B
encourage coworkers to use his idea.
C
use his new process to stand out from his peers.
D
drop his idea and use the company's process.
13) Which of the following is the MOST credible Internet source for research?
A
a private social network page
B
a web discussion forum
C
a peer-reviewed blog
D
a political advertisement video
14) Which is TRUE about beliefs versus facts?
A
Beliefs are used to make scientific decisions.
B
Beliefs have no place in making purchase decisions.
C
Beliefs are personal truths but unproven.
D
Beliefs are evidence-based.
15) Social networking websites can reveal a great deal about an individual. What types of items should you avoid putting on your social networking site?
A
photos of your pets
B
photos of your family
C
sensitive comments about your workplace
D
favorite movies
16) Software intended to damage or disable other computer systems is:
A
malware.
B
WiFi.
C
subscriber line.
D
firewall.
17) Which of the following is the BEST description of SPAM?
A
an unsecured URL address
B
a secure protocol application for websites
C
an unsolicited e-mail message or advertisement
D
an application for smart phones
18) What is the MOST important reason for cleaning the cache of your web browser after browsing on the Internet?
A
to maintain privacy at all times
B
to minimize the chances of computer virus’
C
to tag important websites
D
to optimize browsing speed
19) The best way to send an email to multiple people without them knowing all the recipients is to type all their email addresses in the:
A
BCC line.
B
CC line.
C
TO line.
D
body of the email.
20) Technology is important in the workplace for all the following reasons EXCEPT:
A
personal interests.
B
improving communication.
C
operation efficiency.
D
mobility.
*select an answer for all questions
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