Review Game Zone
Flash Cards
(current)
Games
Teachers
Search
False Quantities!
Test Description: After reviewing the handout, answer the questions to the best of your knowledge!
Instructions: Answer all questions to get your test result.
1) Before setting up a false quantity what is the first thing we should check?
A
The customers address
B
The tracking
C
The notes on the order
D
The time to see if its past the cutoff
2) If a box arrived damaged and the customer is missing items, this would be considered a ________ not a False Qty.
A
Damage in Transit RGA
B
Return Issue Task
C
Incomplete SKU RGA
D
Order Issue Task
3) A customer was supposed to receive their order 3 days ago and when you check the tracking it states delivered. This wouldn't be a false quantity but instead a __________.
A
Warehouse task
B
Damage in Transit RGA
C
Lost Package task
D
Incomplete SKU
4) When a customer is overshipped on one item and undershipped on another, this is known as a ___________.
A
Sly Incomplete SKU
B
Sneaky False Quantity
C
Silly Damage in Transit RGA
D
Sneaky Mis-ship
5) A customer received quantity 50 of SKU: PXSTCL050 instead of qty 100. What is this considered?
A
Sneaky Misship
B
False Quantity
C
Incomplete SKU task
D
Warehouse Task
6) A customer ordered qty 15 of SKU: BLFF075 but only received qty 10. There was no damage sustained to the box and all items on the order were delivered. We can remedy this by creating a _________.
A
Incomplete SKU Task
B
None of the above
C
False Quantity
D
Lost Package Task
7) A customer purchased Qty 5 of SKU: BVT050 and Qty 10 of SKU: BVT075. What the customer received was Qty 3 of SKU: BVT050 and QTY 12 of BVT075. How is this situation considered?
A
Sneaky Misship
B
Damage in Transit RGA
C
Return Issue Task
D
False Qty
8) If we set up a false qty at 4pm EST/1pm PST, when will the replacement order ship?
A
Next week
B
3 days
C
Same day
D
Next business day
9) If we need to make an additional request after a False Qty is created, how can we make sure the tasker sees this info?
A
Make a starred note on the order
B
Put in cs-support chat
C
Let your lead know
D
Make a task
10) If a customer wants to keep the extra material they received we can charge them for it by tagging this in the cs-support channel.
A
@paymentshelp
B
@chargeforextras
C
@csmanualpayments
D
@falseqtyreporting
*select an answer for all questions
Check Results & Get Answers
Play Games with the Questions Above
Teachers: Create FREE classroom games with your questions
Click for more info!
©2007-2024
ReviewGameZone.com
|
About
|
Privacy
|
Contact
|
Terms
|
Site Map
WAIT! Find what you needed?
×
Still Looking for the Answers?
Have Another Question?
Play a Review Game with These Questions?
Want to Make Your Own Test Like This One?