A method of listening that involves paying attention, displaying proof of listening and providing feedback to facilitate the two-way transmission of information

The two way process of sending and receiving information, ideas, feelings, and beliefs

communication that involves the use of actions and expressions

A set image or assumption about a person or thing

Communication that involves the use of spoken words

communication that involves the use of recorded (written or typed) words

Flexibility: the ability to adjust to changing situations

Truthfulness

Adhering to an established set of personal ethics and sound moral principlas

willingness to work hard

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