Review Game Zone
Flash Cards
(current)
Games
Teachers
Search
1.10 SE875 Sales II - Part A
Test Description: Suggestion Selling
Instructions: Answer all questions to get your test result.
1) Which of the following best describes suggestion selling:
A
An attempt by a salesperson to increase a customer's purchases
B
A policy of waiting until the customer suggests an additional purchase
C
An aggressive attempt to persuade a customer to make additional purchases
D
A salesperson's suggestion that the customer use his/her credit card
2) Suggestion selling should be
A
limited to items related to the primary purchase.
B
passive, patient, and follow the lead of the customer.
C
reasonably high pressured to be successful.
D
a sincere effort by the salesperson to be of service.
3) Suggestion selling should be based on the
A
depth of the supply of goods on hand.
B
profit position of the store at the time.
C
persuasiveness of the salesperson.
D
needs and desires of the customer.
4) Which of the following is the most appropriate choice of items for successful suggestion selling:
A
Accessory items
B
High profit items
C
Overstocked items
D
Items that are unrelated
5) The primary reason suggestion selling is important to a business is because it
A
keeps salespeople busy.
B
promotes rapid stock turnover.
C
can increase profits.
D
limits sales commissions.
6) Suggestion selling is important to customers primarily because it allows them to
A
purchase needed items at one time and place.
B
receive commissions on their additional purchases.
C
receive preferential treatment from businesses.
D
feel good because they have done what was asked of them.
7) Suggestion selling is important to salespeople primarily because
A
the more salespeople sell, the more they enjoy the job.
B
it increases total sales and possibly commissions.
C
of the opportunity to make important contacts with people.
D
it prepares them to operate their own business.
8) Which of the following is an example of a related item to be used in suggestion selling:
A
Snow shovel with a lawn mower
B
T shirt with jeans
C
Top coat with a bathing suit
D
Pair of shoes with a pair of sunglasses
9) Which of the following is the most appropriate item for the salesperson to suggestion sell to a customer buying a large appliance:
A
A larger quantity
B
A service contract
C
The in store restaurant
D
The manufacturer's warranty
10) Which of the following would offer the best opportunity for suggestion selling to a budget minded customer:
A
Larger quantities
B
Products for special occasions
C
Higher priced product
D
New product
11) Which of the following occasions represents the best opportunity for suggestion selling:
A
Columbus Day
B
Mother's Day
C
Arbor Day
D
Lincoln's birthday
12) As a salesperson, you know that a particular customer likes to keep up to date. Your best opportunity for successful suggestion selling would be to suggest
A
higher priced products.
B
new products.
C
larger quantities.
D
related products.
13) Suggesting new uses for products as part of suggestion selling requires salespeople to
A
have the ability to talk to others easily.
B
be very friendly and personable.
C
have a variety of products to sell.
D
be knowledgeable about the products they sell.
14) Which of the following best describes the use of trading up in suggestion selling:
A
Suggesting that the customer buy a larger quantity of goods
B
Persuading a customer to buy better quality, higher priced goods
C
Using high pressure techniques to increase the total sale
D
Attempting to sell a customer more than s/he needs
*select an answer for all questions
Check Results & Get Answers
Play Games with the Questions Above
Teachers: Create FREE classroom games with your questions
Click for more info!
©2007-2024
ReviewGameZone.com
|
About
|
Privacy
|
Contact
|
Terms
|
Site Map
WAIT! Find what you needed?
×
Still Looking for the Answers?
Have Another Question?
Play a Review Game with These Questions?
Want to Make Your Own Test Like This One?