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Test Description: Fun Learning Activity
Instructions: Answer all questions to get your test result.
1) Transform_____ into compliment
A
feedback
B
happy
C
sorry
D
complaint
2) friendly______ and ________ manner
A
tone; intimate
B
tone; good
C
voice; good
D
smile; intimate
3) Don't forget to offer further assistance to customer before standard _________
A
opening
B
greetings and closing
C
greetings
D
closing
4) Word of appreciation
A
great
B
thank you
C
happy
D
welcome
5) neat and tidy appearance
A
none of the choices
B
grooming
C
clean
D
spotless
6) Choose the correct magic words
A
sorry; please
B
please; thank you; may I
C
please; thank you; sorry
D
thank you; sorry
7) greet customer ______
A
middle name
B
last name
C
full name
D
not a need
8) you can be a customer _____ superhero
A
dissatisfaction
B
complaint
C
service
D
feedback
9) greetings
A
at all time
B
not a need
C
sometimes
D
none of the choices
10) closing
A
sometimes
B
at all time
C
not a need
D
none of the choices
*select an answer for all questions
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