Which answer below is an example of an email fail?

What are the two key questions to identify prior to starting an email or phone call?

Which of the following is NOT a reflective listening phrase?

Which of these questions will encourage the speaker to provide more information?

When do you need to send a secure email?

Which one of these is NOT an appropriate way to build a relationship with a customer?

Which one of these is NOT a method of listening for understanding

What do you need to know about your audience before you call or email?

When is it more appropriate to meet by video or in person then email?

What are the two things that personal lines and commercial lines CSRs will both do

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