The emphasis put on each phase of the selling process varies according to

Retail and industrial salespeople use the steps of the selling process in

Determine whether the following statement is true or false: All salespeople should use the step of the selling process in which a relationship is established with the customer.

Determine whether the following statement is true or false: Both retail and industrial salespeople must discover their customers’ needs/wants.

How might selling an expensive item make the selling process different from selling an inexpensive item?

Which of the following is a true statement regarding selling to retail and industrial customers:

The most important reason for salespeople to follow up a sale is to

Some salespeople include a product demonstration in the selling process to

To discover customer needs/wants, the salesperson should be skilled at

The first step a salesperson must take in the selling process is to

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