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Communication Review
Test Description: In this game, you will review some of the learning we have done in term 1.
Instructions: Answer all questions to get your test result.
1) What is Communication?
A
Imparting information
B
A system, such as mail, telephone, or television for sending and receiving messages
C
Exchanging thoughts, ideas, and messages through speech, writing, signals, and body language
D
All of the above
2) Which is NOT a benefit of effective communication?
A
Clearer understanding of a common goal
B
Feeling valued as a team member
C
Enhanced interpersonal relationships
D
Always winning
3) Which of the following is a characteristic of the PASSIVE communication style?
A
Intolerant
B
Egotistical
C
Offensive
D
Agreeable
4) Which is NOT a characteristic of the ASSERTIVE communication style?
A
Direct
B
Proactive
C
Authoritarian
D
Convincing
5) Which of the following is NOT helpful when communicating by e-mail?
A
Sending an e-mail several paragraphs long
B
Treating e-mails as you would a letter with a greeting, body, and closing
C
Use e-mail to follow-up on previous conversations
D
Being aware of your tone before sending
6) When dealing with an UPSET Team member, which of the following is the WRONG course of action?
A
Acknowledge their frustration and empathize
B
Find a creative solution that works for both parties involved
C
Remaining calm and polite, no matter the other person's tone or language
D
Let them get over themselves
7) Complete the following sentence: Being a good listener...
A
...means you remain quiet and let the other person talk for a long, long time.
B
...means pretending you're interested in what the other person is saying.
C
...isn't just waiting for your turn to speak.
D
...isn't a big part of effective communication.
8) Why is it important to know your own communication style?
A
So you can adjust your style when communicating with others who may have a very different style
B
So you know if you have the right or wrong communication style
C
To learn more about your personality
D
So you can feel good about yourself
9) Can ANYONE lead?
A
No
B
Yes
10) When was E-mail first invented?
A
1982
B
2000
C
1971
D
1990
*select an answer for all questions
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