Henry Mintzberg identified ten roles common to the work of managers and divided those roles into three groups. Which one of the following is an example of an interpersonal role?

Encouraging new ideas from within the business is an example of a manager performing which management role identified by Mintzberg?

Which one of the following is the most likely benefit of a democratic leadership style?

Emotional intelligence is best defined as:

Job enrichment is best defined as:

Job enlargement is best defined as:

Human resource management is best defined as:

Workforce planning is best defined as:

Which one of the following is not generally considered to be an advantage of internal recruitment?

A recent trend in labour recruitment has been towards employing more part-time staff on temporary contracts. What is the most likely explanation for this trend?

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