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Written Communication In Business
Test Description: Written communication
Instructions: Answer all questions to get your test result.
1) In business, which of the following tones should be part of every written communications?
A
Funny
B
Vague
C
Polite
D
Sarcastic
2) In business writing, which item DOES NOT drive tone
A
Sentence structure
B
Font Style
C
Word Choice
D
Paragraph length
3) What section of an email comes after the body?
A
Signature
B
Salutation
C
Header
D
Attachments
4) What is a salutation?
A
A greeting
B
An announcement
C
A declaration
D
A closing
5) In a business email, it is OK to leave the Subject Line in the header blank.
A
No
B
Yes
C
Maybe
6) What is the inside address of a business letter?
A
The return address
B
The receivers address
7) What phase of the writing process do you create a rough copy of the material
A
Editing
B
Revising
C
Drafting
D
Prewriting
8) What is the least amount of information that should be included in a signature for a business email?
A
A closing, your name and contact information
B
Your name and contact information
C
A closing and your name
9) Which of the following is NOT one of the three basic questions you should answer before writing any business communication?
A
What font should be used?
B
Who is the audience?
C
What is the purpose?
D
What tone should be used?
10) What phase of the writing process should someone review your material?
A
Editing
B
Drafting
C
Revising
D
Prewriting
*select an answer for all questions
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