What department are tickets sent to from 5PM to 6PM Monday-Friday?

Which of the following fee can be waived by us (Agents)?

How can we assist a customer with preventing their disconnection if they are not able to pay their bill on that day?

What is the cut-off time for Reconnections and Incomplete Turn On requests Monday-Friday??

What must we do first for No Water calls after we verify the account?

What is the total cost of a new customer moving in?

What is the phone number we call for Lift Station issues?

When does the $25 premium reconnect fee apply?

What is required of the customer when they have an incomplete turn on?

What day do our technicians change?

Who are the two supervisors for Toho that can only be reached by an inktel supervisor?

If a customer calls in for a reconnection on Friday after 7pm, When is the soonest they can be reconnected?

When are we permitted to use our phones and internet access?

What is the first step a potential customer must take in order to start services with us?

What are the two main options we have to de-escalate a customer who is calling in about a reconnect?

What time do we stop doing reconnections on the weekends?

What are the two records we have to check on an account before offering a payment arrangement?

What department are sewer stop up issues sent to?

What number do we call if we are not able to reach Customer Service Standby 1 after a few tries?

What is the one Toho email address that we use for ALL tickets?

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