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Principles Of Business 1.01-1.02
Test Description: POB 1.01-1.02 Spring 2019
Instructions: Answer all questions to get your test result.
1) To be able to explain and defend their ideas objectively to others, individuals usually need to have which type of effective skills?
A
computer
B
Reading
C
verbal
D
Technical
2) Google has a relaxed atmosphere and believes that creativity comes from a stress-free workplace. What type of person is that company looking to hire?
A
strategic
B
analyzer
C
controller
D
collaborator
3) All calls coming into a business should end as pleasantly as possible in order to:
A
help an employee get a good review.
B
leave a good last impression with callers
C
make the best use of an employee's time.
D
provide callers with accurate information
4) When Dawn answered the front desk telephone at her property, a female caller who sounded very upset said, My daughter, Susan Smith, is staying at your hotel, and I need to reach her immediately because of a family emergency. Would you please give me
A
She did not answer the caller with enough courtesy.
B
She did not take written notes about the call.
C
She forgot to listen attentively to the caller
D
She gave out a guest's room number
5) In order to be understood on the telephone, a business's employees should always:
A
enunciate clearly.
B
speak rapidly
C
speak from notes
D
use technical terminology.
6) Individuals who are able to defend their ideas objectively provide others with:
A
personal opinions
B
emotional information
C
unrelated statistics
D
logical evidence
7) Which is not a tool that people use when participating in discussions?
A
Pointing out missing information
B
Helping the group summarize what has been said
C
Sharing a personal experience
D
Building on someone else's comment
8) What type of communication style is usually appropriate for evaluation or counseling interviews with employees?
A
Routine
B
Casual
C
Technical
D
Formal
9) When Steven asks questions in an open-minded way, he avoids:
A
suggesting a better way to do something.
B
mentioning the truth.
C
stating his own opinion.
D
attacking someone else's idea.
10) Why is it often important to take notes during meetings or presentations?
A
The audience needs something to do
B
This information will be needed later.
C
Writing keeps the mind focused
D
The speaker is difficult to understand
11) When organizing information to present in a business report, it is effective to:
A
develop an outline
B
determine the purpose
C
remain objective
D
interpret the data
12) In history class, Dr. Smith is going over a timeline of the events that led up to World War II. Which note-taking strategy would work best?
A
Cornell notes
B
mapping
C
charting
D
outlining
13) Which is a reason why it is important to organize information before preparing a business report?
A
to identify the target audience
B
to understand the purpose of the report
C
to investigate the cause of the problem
D
to arrange findings in a logical manner
14) Which is an example of a textual graphic that is used in a business report?
A
Flowchart
B
Map
C
Pie chart
D
Pictograph
15) As Kevin edits a professional report, he is not sure whether to italicize or underscore a book title. To obtain the correct information, Kevin should:
A
look up the information in a current dictionary
B
identify the readers' preferences
C
ask his coworker for advice
D
refer to the appropriate publisher's style manual
*select an answer for all questions
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