Using selling to satisfy customers' needs or desires should ensure that the salesperson and the business will both benefit over time from which action or actions?

George sold Sandy a new living room set. Which action should George do as an effective follow-up to provide good service and develop a strong relationship with her?

Which is an effective follow-up activity that salespeople can use to provide good service and develop strong relationships with customers?

Which is a presale opportunity for salespeople to provide customer service?

What can salespeople do to maintain good relationships with existing customers?

Through sales, products are transferred to consumers who can then use them. This is an example of which role of selling?

What does a salesperson need to do to be successful in selling?

Which type of information should employees be able to locate in their company’s employee handbook?

Which type of information concerning policies and procedures do employees often extract from an internal business report?

Joe is a salesperson who will sometimes forgo a sale in order to satisfy a customer’s needs. Carol always attempts to close a sale at all costs. Who is most likely to be the more successful salesperson?

Which is an appropriate characteristic for a firm’s selling policies?

What should a salesperson do when dealing with a customer who wants to return an unsatisfactory item?

Which antitrust regulatory act would prevent a business from randomly offering discounts to whomever it chose?

Which is an internal factor that might have an effect on a business’s selling policies?

Which is an internal factor that affects the selling policies of a business?

Why would a business develop policies to limit the amount of money that salespeople could spend taking customers to lunch or dinner?

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