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Communication In The Workplace
Test Description: Includes reading, writing, and listening
Instructions: Answer all questions to get your test result.
1) You are writing an email to Sally Smith who is a potential customer. What is the BEST way to begin your email to Sally Smith?
A
Dear Mrs. Smith
B
Hello Sally Smith!
C
Dear Madam or Sir:
D
Dear Ms. Smith,
2) Which of the following statements is true about nonverbal signals?
A
They include tone of voice, facial expressions, gestures, postures, eye contact.
B
They are also known as body language.
C
Both a and c are true
D
They include written words and spoken words
3) The purpose of writing a thank-you note to a job interviewer is____.
A
all of the above
B
to show that you are polite, thoughtful, and conscientious
C
to thank the interviewer for his or her time
D
to give you another chance to sell yourself
4) ____ is a prewriting strategy that helps you get your ideas flowing and consists of writing everything that comes to mind about a topic, in any order.
A
outlining
B
taking notes
C
free writing
D
emailing
5) To ____ others means to try to see things from their point of view and gain an understanding of their situation.
A
supervise
B
criticize
C
empathize with
D
give orders to
6) Which of the following statements about reading skills is true.
A
Skimming is reading quickly through a book or document to pick out key points.
B
Previewing is restating the main concepts of a written document in your own words.
C
Critical reading is reading key parts of a written work, such as chapter titles, photo captions, and
D
Taking notes is reading key parts of a written work that help you predict its content.
7) Employers expect certain things from employees. One important trait that employers look for in employees is initiative. Initiative means
A
doing things on your own; being a self starter.
B
making sure your work is marketable.
C
calling your boss when you cannot come to work.
D
showing respect for others
8) Common types of unethical workplace behavior include ____.
A
lying, discrimination, and dishonesty
B
using workplace property for personal use with the permission of your supervisor
C
reporting actual hours worked
D
initiative, responsibility, and cooperativeness
9) ____ in the workplace refers to unequal treatment based on factors such as age, disability, race, national origin, race, religion, or gender.
A
discrimination
B
diversity
C
affirmative action
D
sexual harassment
10) Examples of poor workplace etiquette include ____
A
reading your coworkers' private e-mail and listening to their phone conversations
B
keeping your voice at an appropriate volume
C
spreading gossip
D
both a and b
11) Listening and responding with full attention to what is being said is known as ____
A
active listening
B
customer relations
C
showing initiative
D
compromising
12) A ____ is an oversimplified and distorted belief about a person or group.
A
tact
B
compromise
C
conflict
D
stereotype
13) A good example of positive body language might be ____.
A
crossing your arms
B
avoiding eye contact
C
fidgeting
D
leaning forward
14) Constructive criticism ____.
A
is often announced in public rather than in private
B
none of the above
C
focuses exclusively on negative points
D
offers no solutions
15) To ____ means to order things from first to last or from most important to least important.
A
procrastinate
B
prioritize
C
criticize
D
take notes
16) It is important for an employee to distinguish between fact and opinion because
A
the employee will be able to think critically about information shared by others.
B
the employee will sound knowledgeable.
C
the employee won't get angry at other people on the job.
D
the employee will always tell the truth and know when others are being honest.
17) Determining the audience of your writing will help you to do all of the following, except
A
use a format that will appeal to them.
B
write in appropriate language.
C
select information to include.
D
fix grammatical errors.
18) A memo is written for
A
corporate sponsors
B
sales reps
C
fellow employees
D
potential clients
19) Which of the following is an appropriate purpose for workplace writing?
A
to spread rumors about competitors
B
to publicly complain to your boss
C
to advertise your company's products
D
to gossip about new employees
20) Which of the following would require that you follow a set of written directions accurately and precisely in order to keep operations working properly?
A
explaining directions to a coworker
B
posting a schedule for staff meetings
C
installing the new printer and copy machines
D
distributing a signÂup sheet for the company awards banquet
*select an answer for all questions
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