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Basic Troubleshooting
Test Description: Troubleshooting basics
Instructions: Answer all questions to get your test result.
1) If the computer isn't turning on, check the
A
PS/2 ports
B
Power cord
C
Hard drive
D
CPU
2) If the mouse or keyboard is not working on your PC, check the green and purple
A
PS/2 ports
B
VGA cable
C
CPU
D
Hard drive
3) If the monitor isn't working, check the
A
CPU
B
PS/2 ports
C
Hard drive
D
VGA cable
4) If a wireless mouse or keyboard isn't working, check the
A
Power cord
B
PS/2 ports
C
Batteries
D
Hard drive
5) To restart/reboot the computer hit
A
Ctrl+V
B
Ctrl+Alt+Del
C
Ctrl+C
D
Ctrl+PrtSc
6) To free up space on a computer and potentially speed up a slow computer:
A
Empty the recycle bin
B
hit F11
C
Replace the Optical Drive
D
Hit Esc
7) To undo your last action, use the shortcut
A
Ctrl+B
B
Ctrl+V
C
Ctrl+Z
D
Ctrl+C
8) If you deleted a file by accident, ______________ on the recycle bin to restore it
A
Hover
B
Right-click
C
Triple-click
D
Left-click
9) In Google Classroom, if you are unable to edit a document check to see if it says View Only and then hit _____________ on the assignment
A
Unsubmit
B
Turn In
C
Add
D
Submit
10) If your keyboard will not type certain characters, make sure you have the _______ keyboard
A
US
B
User 1
C
US International
D
Union Standard
*select an answer for all questions
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