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Chapter 7
Test Description: How many questions can you answer correctly?
Instructions: Answer all questions to get your test result.
1) Conflict is made up of four elements, one of them is:
A
Holding Hands
B
Inner Struggle
C
Expressed Struggle
D
Expressed Anger
2) Pseudo-Conflict is?
A
When individuals are neutral.
B
When individuals agree, but they believe that they disagree.
C
Bruce Lee's last movie.
D
When individuals disagree, but believe they agree.
3) When two people's goals or ideas are mutually exclusive or incompatible.
A
Ego conflict
B
Incompatibleness
C
Simple conflict
D
Pseudo-conflict
4) Ego conflict occurs when?
A
When people become defensive because they know they are right.
B
When people become angry if you don't compliment them.
C
When people become defensive because they think they are being personally attacked.
D
When people become offensive because they think they are being personally attacked.
5) A good way to deal with pseudo-conflict is to employ:
A
Someone to do it for you.
B
Active Communication.
C
Visualizations.
D
Active listening.
6) Kilmann and Thomas suggest that your conflict-management style is based on what factor(s)?
A
None of the above.
B
How concerned others are about themselves.
C
How concerned others are about you.
D
How concerned you are for other people and how concerned you are for yourself.
7) How many conflict-management styles are there?
A
7.
B
3.
C
9.
D
5.
8) One strategy for constructively expressing how you feel toward others in conflict is to use which formula?
A
Baby formula.
B
1+2=3 formula.
C
x-y-z formula.
D
Count to 10 formula.
9) What is consensus?
A
When group members give up.
B
When group members support no one.
C
None of the above.
D
When the government counts the population.
10) One characteristic of an ineffective group member is?
A
They seek out differences of opinion.
B
Do not change their mind quickly just to avoid conflict.
C
Help keep the group focused on the goal.
D
Give in to the opinion of group members just to avoid conflict.
*select an answer for all questions
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