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S3 Admin And IT Test 1 Revision
Test Description: Test your knowledge
Instructions: Answer all questions to get your test result.
1) To make people happy, Walt Disney is an example of
A
an advert
B
mission statement
C
slogan
D
tag line
2) Organising events and researching information are examples of
A
talents
B
qualities
C
duties
D
skills
3) Polite is an example of
A
a talent
B
a duty
C
a quality
D
a skill
4) Which of the following is NOT a feature of good customer service
A
easy refund and exchanges
B
trained staff
C
cutomer loyalty
D
fast responses to customers
5) Conditions of service offered for a job would show
A
duties
B
salary
C
qualities
D
skills
6) Duties covered in a job would be found on the
A
cv
B
person specification
C
mission statement
D
job description
7) Skills, qualities, qualifications and experience required for a job would be found on
A
job description
B
CV
C
person specification
D
mission statement
8) Brand ambassadors and increased profits are examples of
A
benefits of customer service
B
features of customer service
C
conditions of service
D
job description
9) Which of the following is a quality of an admin assistant
A
organising events
B
good at using Microsoft Office
C
filing
D
hardworking
10) Good communication and good at problem solving are examples of
A
duties
B
qualities
C
traits
D
skills
11) The aim of a mission statement is to show the purpose of the company to
A
customers as well as staff
B
managers only
C
staff only
D
customers only
12) Identify the purpose of a person specification
A
to tell candidates about the interview times and dates
B
to provide background about the job
C
to select the best person for the job
D
to let applicants know about salary, holidays and hours of work
13) Essential ICT skills means
A
the company will train the candidate in these skills
B
company would like the candidate to have these skills
C
candidate must have these skills
D
the candidate will never need these skills
14) It may be useful if candidates held a qualification in Business Management means
A
this qualification is a must have!
B
this qualification is not needed
C
this qualification is desirable
D
this qualification is essential
*select an answer for all questions
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