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Always And Never Review
Test Description: Review Do's and Don'ts
Instructions: Answer all questions to get your test result.
1) An interpreter should wear both Access and OhioHealth badges to each assignment.
A
True
B
False
2) The minimum waiting time for tardy clients can be up to ____.
A
45 minutes
B
15 minutes
C
60 minutes
D
30 minutes
3) When should you check your schedule in Fluency?
A
The morning of an assignment
B
Neither A nor B
C
Both A and B
D
The night before an assignment
4) Which of the following are true regarding Verification Forms?
A
Verification Forms must be uploaded to Fluency within 48 hours of assignment completion.
B
All of the above
C
Verification Forms for all scheduled jobs must be printed.
D
Verification Forms may only be hand written for emergencies.
5) You do not need to engage in a pre-session dialogue and remind the patient/provider of your role if you have interpreted for the patient /provider before.
A
False
B
True
6) You may stay alone with the LEP client as long as the door is left open.
A
True
B
False
7) You may give your telephone number to clients/patients under which of the following circumstances?
A
If the patient exchanges numbers with you
B
If the provider wants to request you again to interpret in the future
C
Never
D
If the patient wants to ask for you to act as their interpreter again
8) Which of the following shoes can you wear to assignments?
A
Closed-toe shoes
B
Sneakers
C
Crocs
D
Open-toe shoes
9) Which of the following clothing items should NOT be worn to an assignment?
A
Button Down dress shirt
B
Dress blazer
C
Khaki pants
D
Mini Skirt
10) Which of the statements below is correct?
A
You are permitted to use wireless earbuds during interpretation sessions
B
You may always answer a call from your family
C
You are allowed to be alone with the LEP client/patient if the provider says so
D
You may only speak to Dispatch while on assignment if there is a break, and you and the provider have left the room
11) Whenever the provider is late and not present at a home visit, the interpreter should knock on the door, enter, and wait until the provider arrives.
A
False
B
True
12) Interpreters must withdraw from assignments if ___.
A
All of the above
B
The interpreter disagrees on moral grounds
C
The interpreter knows the client personally
D
The interpreter is unfamiliar with the subject matter
13) The interpreter may give his/her cell number to the client or provider if the client/provider wants to use that interpreter again.
A
True
B
False
14) An interpreter ALWAYS _____.
A
Has the contact number for the provider if attending a home visit
B
Wears jeans
C
Uploads Verification Forms a week after assignment completion
D
Has his/her cell phone turned on
15) Interpreters should arrive at least ___ minutes early for assignments.
A
20 minutes
B
5 minutes
C
15 minutes
D
10 minutes
16) Interpreters always become the client’s/patient’s messenger.
A
True
B
False
17) Interpreters should call Dispatch in all of the following situations EXCEPT ___.
A
When an interpreter must withdraw from an assignment
B
When an interpreter needs a clarification
C
When an LEP client is a “No Show”
D
When an interpreter calls to give his sign in/sign out times
18) If an interpreter needs directions to an assignment, the interpreter should contact the provider.
A
True
B
False
19) Interpreters should always ____.
A
Use the third person format to interrupt the conversation
B
All of the above
C
Engage in pre-session
D
Use the first person format while interpreting
*select an answer for all questions
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