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Verification Forms And Protocols
Test Description: Review for VF and Protocols
Instructions: Answer all questions to get your test result.
1) If a staff member of a department at NCH asks to interpret for another patient, what should you say?
A
I would be happy to. Just let me call my agency
B
I would be happy to. Please call your Interpreting Services Department and get authorization for me
C
I would be happy to. Please call Access and get authorization
D
I am sorry. I am only authorized to interpret for this patient
2) How early are we permitted to sign in under normal conditions?
A
5 minutes
B
20 minutes
C
10 minutes
D
15 minutes
3) Are you ever permitted to leave NCH Main Campus without permission?
A
No
B
Yes
4) Certain areas at NCH Main Campus do not have good cell phone service. Our policy says that you should ____.
A
Call Dispatch after you park your car
B
Ask the receptionist to call NCH Interpreting Services Department
C
You do not need to call with your sign in time at NCH
D
Write your arrival time on the Verification Form
5) To get a 3, 6, or 9-hour authorization at OHIOHEALTH facilities, you must ask the nurse to call Access Dispatch.
A
False
B
True
6) When you are asked to interpret for another patient at OHIOHEALTH facilities, you should say which of the following?
A
I would be happy to. Let me call my agency to get authorization
B
Of course
C
I am sorry. I am only authorized to interpret for this patient
D
I would be happy to. Please call my agency to get authorization
7) At home visits, you must do all of the following EXCEPT ____.
A
Give a pre-session
B
Wait for the provider before entering the home
C
Contact Dispatch if the provider has not arrived
D
Accept a drink or snack from the LEP client
8) At NCH Behavioral Health, interpreters must use the hospital telephone to contact Dispatch because interpreters are not allowed to have their cell phones during sessions.
A
True
B
False
9) When providing telephone interpretation, you DO NOT need to ____.
A
Be in a quiet area
B
Speak in the third person
C
Complete a Verification Form
D
Give a pre-session
10) You finish an assignment, and the client is pleased with you. He asks if he can have your name and phone number to request you for future assignments. The appropriate response from you should be:
A
I am sorry, but I will not give you my phone number
B
Ask your doctor to request me through my agency, and they will be happy to accommodate your request if my schedule permits
C
I will be happy to give you my name and phone number
D
My name and phone number is__________. Please call me directly, and I will make arrangements to interpret for you
11) If an interpreter is called to an emergency assignment, he/she must have ___.
A
Blank copies of Verification Forms
B
Spare business causal clothes and shoes
C
His/Her Access or OhioHealth badge
D
All of the above
12) An interpreter has been with a patient at NCH MAIN CAMPUS for almost 3 hours, and his services are still needed. The interpreter should do all of the following EXCEPT ___.
A
Ask the staff member to write the time and sign his/her name
B
Call Dispatch and receive authorization to stave longer
C
Verify that the staff member writes PATIENT STILL HERE at the bottom on the Verification Form
D
Wait until the end of the session before getting staff signatures
13) Interpreters should always continue interpreting for a patient even if the assignment has lasted longer than 12 hours.
A
False
B
True
14) Verification Forms must be uploaded to Fluency system within ____ after completing the assignment.
A
one week
B
72 hours
C
48 hours
D
24 hours
15) At OHIOHEALTH, you can park in all of the following areas EXCEPT the ___.
A
Green Garage
B
Blue Garage
C
Red garage
D
Yellow area of 697 Thomas Lane
16) When you take a scheduled assignment at an OHIOHEALTH facility, you must have which of the following?
A
Access Badge
B
OhioHealth Badge
C
Blank Verification Forms
D
Parking Tokens
17) Which of the following is NOT a quality of professionalism?
A
Maintain good grooming habits
B
Avoid Narration
C
Avoid Fraternization
D
Avoid HIPAA Regulations
*select an answer for all questions
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