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Selling Unit Test Review
Test Description: Selling unit
Instructions: Answer all questions to get your test result.
1) A Sales Quota is a?
A
Sales Agent
B
Sales Strategy
C
Sales Goal
2) A Sales Call Report would include?
A
customer information
B
social security numbers
C
retail sales person
3) A person that does personal selling is most likely selling?
A
retail sales
B
Business to business
C
E-Commerce
4) Organizational Sales is
A
Business-to-Business
B
E-Commerce
C
retail sales only
5) An Example of a retail sales store is?
A
Footlocker.com
B
Target
C
Amazon
6) An example of on-line sales is
A
Amazon
B
Wal-mart
C
Cabela's catalog
7) Telemarketing sales people do sales using this
A
Phone
B
Internet
C
Radio
8) When buying expensive products that you have very little experience with you use
A
limited decision making
B
Routine decision making
C
extensive decision making
9) Cold calling is visiting a customer or potential customer without?
A
an appointment
B
a driver's license
C
a resume
10) Having a take charge attitude
A
Impulsive
B
assertive
C
Responsiveness
11) Personal communication process to satisfy the wants and needs of the consumer.
A
Promotions
B
Marketing
C
Selling
12) What is one of the best ways to acquire new customers?
A
Online
B
Promotions
C
Word of Mouth
13) What is Darwin’s theory on change?
A
Smartest survive
B
Strongest survive
C
Most Responsive
14) Referrals and repeat customers come from successful salespeople that are able to……..
A
build relationships
B
Convince people to buy
C
use social media
15) Using proven approaches that work involve the ________ of selling.
A
performance
B
art
C
science
16) Flexibility and meeting customer’s need faster describes which part of the ASAP of selling?
A
performance
B
art
C
agility
17) MMeeting a sales quota and maintaining customer satisfaction describes which part of the ASAP?
A
performance
B
science
C
agility
18) Creativity and spontaneity are keys to success in sales describes which part of the ASAP?
A
art
B
performance
C
agility
19) Which statement is true?
A
Attracting new customers is less expensive that retaining existing customers.
B
It cost the about the same to attract and retain customers.
C
Retaining existing customers is less expensive than attracting new customers.
20) Advertising, publicity, and sales promotions
A
non-personal selling
B
E-commerce
C
personal selling
*select an answer for all questions
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