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Human Relations Test- Comm Unit
Test Description: Communicatino
Instructions: Answer all questions to get your test result.
1) Communication is
A
Expressing self by using direct words
B
Statements or feelings that do not blame or judge the other person
C
The process of sending and receiving messages
2) A response to a message that indicates whether or not the listener understood the message is:
A
Feedback
B
Communication
C
Problem Solving
3) Being aware of the conflict, setting limits, arguing, and negotiating and follow up are the stages in:
A
Problem Solving
B
Communication
C
Conflict Resolution
4) Non-verbal communication is
A
sending and receiving messages without the use of words
B
Having an in depth conversation over lunch
C
Everyday things, such as the weather
D
all of the above
5) Sarah rolls her eyes. This is an example of
A
nonverbal communication
B
passive listening
C
active listening
D
feedback
6) Working to understand the speaker's feelings and the message's true meaning
A
active listening
B
nonverbal communication
C
passive listening
7) which is not a good example of active listening?
A
giving non verbal cues
B
faking attention
C
may restate the question
8) Listening and hearing are the same thing
A
False
B
True
9) Timing is an inportant factor of effective communication
A
true
B
false
10) Communication channels are channels on TV that explain communication
A
true
B
false
*select an answer for all questions
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