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Quality Demo-Flat Billing Taken From FAQ's.
Test Description: Questions based of BOM-Flat Billing for month of February
Instructions: Answer all questions to get your test result.
1) Can I cancel my flat-billing and is there a cancellation fee?
A
Yes, You can cancel. There is a cancellation fee for this program of $XX. standard ECF associated with the program
B
Yes, You can cancel and No there is no ECF
C
No, You can not cancel because it is a contract.
D
No, You can not cancel until you are in the program for 6 months
2) How will my flat-billing charge show up on my invoice?
A
It will not appear on your invoice at all, You will be billed seperatly.
B
It will appear on your bill under the delivery portion of your utility bill.
C
Each month, you will see a flat charge for the supplier charge portion of your utility invoice.
D
You will receive Quarterly invoices from your utility bill.
3) I already have budget billing through my utility, do I need to cancel that?
A
Yes, You will need to cancel your budget billing.
B
Yes, You will need to stop budget billing completely.
C
No. The flat charge is only applicable to the supplier portion of your bill.
D
No, it will be combined in your budget billing amount with the utility company.
4) What factors did you use to determine the amount for my flat-bill?
A
The combined average of your last 24 months of your total utility bill.
B
Your amount was determined on several factors including the historical usage provided by your utility.
C
The amount will be based on the state you live in.
D
Your time and your energy usage.
5) Can I increase or decrease the flat-bill amount at any time?
A
Yes, the amount will increase by 7% every 6 months but no more than 30%.
B
No, the amount of your flat charge was determined by several factors including your historical usage patterns
C
No, once the amount is determined it will not change for the next 5 years.
D
Yes, you will receive a true up at the end of 12 months and if you used more energy your amount will increase.
6) If I cancel my service, how does that affect my flat-billing charges?
A
You cannot cancel from a supplier.
B
It will not affect your flat billing charges at all.
C
Your flat bill product will be cancelled with your service cancellation from NRG Home.
D
The Utility will cancel the service and you will receive a separate bill monthly for your flat bill.
7) Will I owe money if you under-forecasted?
A
Yes, We will charge you for the next 12 months to make up the difference.
B
Yes, You will owe for the amount of usage forecasted over at a rate of 10.4 kWh.
C
No ā You will not owe any money to NRG. There is no year-end settlement to what you pay as a customer.
D
No, We will provide a credit to your next bill for the amount under-forecasted.
8) Do I get money back if my usage is lower than forecast?
A
No we do not give money back, you will see a credit on your next bill.
B
Yes we will send you a check for the difference within 10-14 business days.
C
No ā with the flat bill product there is no year-end settlement.
D
Yes we will send you a gift card for the amount.
9) Iām earning awards right now, will I continue to earn those?
A
Yes, but only American Airlines rewards.
B
No, You will receive the cash back.
C
No, the flat bill product does not come with awards,
D
Yes, A walmart gift card.
10) Is this program going to save me money?
A
I don't know.
B
Maybe.
C
No.
D
Yes.
*select an answer for all questions
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