Enthusiasm is contagious, but so is negativism.

Personal characteristics are part of the personality and almost impossible to change.

Good posture helps prevent fatigue and puts less stress on muscles.

Jewelry can cause injury to the patient and transmit germs or pathogens.

A watch, wedding ring, small chain necklace and small earrings are appropriate attire with a uniform.

Nonverbal behavior may contradict what a speaker is saying.

Prejudice, attitudes and personality often cause psychological barriers to communication.

A team leader determines the legal responsibilities for all of the team members.

An autocratic leader encourages the participation of all individuals in a group and listens to their opinions.

Everyone experiences a certain degree of stress on a daily basis.

Being able to identify with and understand another person's feelings, situation, and motives demostrates

The ability to be tolerant and understanding, and to control your temper indicates

Enjoying your work and displaying a positive attitude displays

Having the ability to say or do the kindest or most fitting thing in a difficult situation shows

Being willing to be held accountable for your actions is

The ability to begin or follow through with a task, and to determine what needs to be done

Using good judgment in what you say and do and making sure the patient's rights are not violated demonstrates

Being qualified and capable of performing a task while striving for accuracy in all you do

Being prompt and avoiding absences, and completing tasks assigned to you

Taking information that could be viewed as negative and using them to improve

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