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Business Letters
Test Description: Review over parts and terms of business letters and effective communication.
Instructions: Answer all questions to get your test result.
1) Reading skill involves more than just being able to sound the words aloud.
A
False- Comprehension/ the ability to understand the material needs to take place
B
True- So long as you can read it out loud you will be fine
2) To be an effective employee, you will need to understand _________________ associated with your job.
A
All of the above
B
reports
C
memos
D
directions
3) Good reading and comprehension skills can help you find information quickly and save time.
A
False
B
True
4) Read with a ___________. Then you can focus on reading the information you really need.
A
Purpose
B
Closed mind
C
Light on
D
Smile
5) Best way to remember what you read is to _______
A
read it once
B
say it out loud
C
concentrate
D
read it multiple times
6) Many employers consider ___________ communication skills one of the most important skills and employee can have.
A
texting
B
verbal
C
appearance
D
written
7) The basic types of written communications in the workplace include...
A
e-mails and notes
B
phone messages
C
business letters , memos, and reports.
D
phone messages, emails, notes
8) How are personal letters different from business letters?
A
Personal letters are handwritten
B
Personal letters- write in your own style, can use any type of paper, don’t have to keep a copy of each letter your write.
C
Personal letters are more formal
D
Personal letters are sent to businesses and business letters are sent to friends and family
9) What is the return address?
A
Where the letter is being sent
B
Where the letter came from.
C
the receiver's address
D
none of the above
10) What is the date on the letter and where is it found?
A
Where the letter was written. Found after that salutation
B
When the letter was written. Found between the sender and receiver's addresses
C
Where the letter was written. Found between the sender and receiver's addresses
D
When the letter was written. Found after that salutation
11) What is the inside address?
A
Title of both the addresses found inside the envelope
B
Includes the name, business title, and address of the person to whom the letter is written.
C
Address of who is sending the letter
D
none of the above
12) What is the salutation?
A
Formally ends the letter. Most common is Good-Bye
B
Formally ends the letter. Most common is Sincerely
C
Greeting that precedes the body of the letter. Most common is Dear
D
The greeting that precedes the body of the letter. Most common is Hello
13) What is the body of the letter?
A
none of the above
B
The ending of the letter
C
The greeting of the letter
D
It contains the message
14) What is the complimentary close?
A
Greeting that precedes the body of the letter. Most common is Dear
B
Formally ends the letter. Most common is Sincerely
C
Formally ends the letter. Most common is Good-Bye
D
The greeting that precedes the body of the letter. Most common is Hello
15) Where should you sign your name?
A
follows the complimentary close. You should sign your name in ink above your printed name.
B
follows the complimentary close. You should sign your name in ink below your printed name.
C
follows the salutation. You should sign your name in ink below your printed name.
D
follows the salutation. You should sign your name in ink above your printed name.
16) What are the Reference initials?
A
Identify only the writer of the letter
B
Identify the writer of the letter and the typist. Writer's initials are lowercase, typist are capital
C
Identify the writer of the letter and the typist. Writer's initials are capital, typist are lowercase
D
Identify only the typist of the letter
17) Business letters are typically written for one of three reasons....
A
none of the above
B
To request information/ merchandise/ service, to send good/ neutral news, or to deliver bad news
C
To request information, merchandise, or a service
D
To send good, neutral, or bad news
18) Which business letter is typically the easiest to write?
A
To deliever bad news
B
none of the above
C
To request information/ merchandise/ service
D
To send good/ neutral news
19) What is block-form?
A
None of the above
B
All parts begin at the left margin except the return address, date, complimentary close, name, and signature.
C
Used for personal letters only
D
All parts begin at the left margin and paragraphs are not indented.
20) What is modified block-form?
A
All parts begin at the left margin and paragraphs are not indented.
B
Used for personal letters only
C
All parts begin at the left margin except the return address, date, complimentary close, name, and signature.
D
None of the above
*select an answer for all questions
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