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BUSINESS LETTERS
Test Description: Test your knowledge of Business Letters
Instructions: Answer all questions to get your test result.
1) Initials of sender and person keying in letter is known as the
A
subject heading
B
reference
C
salutation
D
complimentary close
2) Dear Sir/Madam is known as the
A
subject heading
B
salutation
C
reference
D
complimentary close
3) Yours faithfully and Yours sincerely are known as the
A
subject heading
B
complimentary close
C
salutation
D
reference
4) A title explaining the letter above the opening paragraph is called the
A
subject heading
B
complimentary close
C
reference
D
salutation
5) After the date, you should key in the
A
subject heading
B
name and address of the person receiving the letter
C
complimentary close
D
reference
6) The name, address and logo of the company is called the
A
salutation
B
reference
C
letterhead
D
subject heading
7) If the letter starts Dear Sir, it should end
A
Yours faithfully
B
Yours sincerely
C
Your friend
D
Yours truly
8) If the letter ends Yours sincerely it should start
A
Dear Sir
B
To whom it may concern
C
Dear Mrs Stevens
D
Dear Madam
9) Space should be left for the signature of the sender. Press the enter key
A
two times
B
6 times
C
4 times
D
three times
10) Select the correct style of date for a business letter
A
17/9/20xx
B
17 September 20xx
C
17th of September 20xx
D
Thursday, 17th September
11) Window envelopes are used
A
people don't know how to type an envelope
B
don't know
C
as they are cheaper
D
receivers address on the letter can look out window
12) The first paragraph of the letter is known as the
A
closing
B
main
C
message
D
opening
*select an answer for all questions
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