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Troubleshooting
Test Description: Basic Troubleshooting Techniques
Instructions: Answer all questions to get your test result.
1) Wht is the first thing you should do if your computer is not working right?
A
Wait until it starts working again
B
Restart the computer
C
Ask the teacher for help
D
Buy a new computer
2) Which one of the following is not a general troubleshooting technique?
A
Restart the computer
B
Hit the tower until it starts working
C
Check to see if everything is plugged in
D
Check that all cables are connected tightly and are in the correct port
3) My computer won't turn on, what should I do?
A
Ask for help
B
Restart the computer
C
Wait until it turns on
D
Check the power cables to ensure they are connected
4) My monitor isn't working, what should I do?
A
Hit it to get it working
B
Turn the lights on in the room
C
Ask for help
D
Make sure the cables and power cords are plugged in
5) My mouse or keyboard isn't working, which of the follow should you NOT do?
A
Make sure the mouse is clean and on a solid surface
B
Throw it
C
Restart the computer
D
Check that the cables are plugged in properly
6) Your computer keeps freezing or crashing, which of the follow should you NOT do?
A
Hit the computer and call for help
B
Restart the computer
C
Shut down and uplug computer for 5 minutes
D
Remove any new software you recently installed
7) My printer is not working, what should you do?
A
Unplug the printer, wait 5 minutes, and plug in again
B
Call for help
C
Give up
D
Hit the printer
8) If your sound is not working, which set of steps should you NOT do?
A
check the volume controls on the computer and call for help
B
Check to make sure the speaker icon is not muted and check to see if headphones or speakers are plugged in correctly
C
check volume controls and make sure the speaker icon is not muted
D
Check to see if the headphones or speakers are plugged in correctly and check volume controls
9) I keep getting a 'tree or server not found' error message. Which of the follow should you NOT do?
A
immediately ask for help
B
Restart the computer and wait 1 minute before trying to sign in
C
Check to make sure you see the 'computer' logo and not the 'flower'
D
Check to make sure the blue power network cable is plugged in
10) I have an error message, what should you NOT do?
A
google the error message to see what you should do
B
immediately ask for help without reading the message
C
restart the computer
D
read the message carefully
11) You cannot log in what should you do?
A
Check to see if the Num Lock or CAPS lock buttons are on
B
Hit the computer
C
Give up and do nothing
D
Ask for help immediately
12) The following are all good ideas for troubleshoot, but what should be done first?
A
Uninstall programs
B
Restart the computer
C
Check the cabeling or power cord connections
D
Ask for help
*select an answer for all questions
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