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Hospitality 1.03
Test Description: Study for test
Instructions: Answer all questions to get your test result.
1) What type of organization coordinates with a community's hotels, restaurants, and entertainment venues to help their business plan large meetings and conferences?
A
Local retail travel agencies
B
National tourism boards
C
Local convention and visitors bureau
D
State commerce associations
2) Shane oversees a lodging facility's accounting activities, which position does he have?
A
Cashier
B
Controller
C
Human-resource director
D
General manager
3) Which department should a front-desk clerk work with to help guests move their luggage from the hotel lobby to their sleeping rooms?
A
Bell services
B
Valet
C
Concierge
D
Chauffeur
4) Dee, a hotel guest, needs additional towels and linen. Which department should the hotel night manager work with to obtain additional towels and linens for the guest?
A
Room service
B
Maintenance
C
Purchasing
D
Housekeeping
5) What type of chart would Jason, a hotel manager use to show the relationships among the divisions and departments?
A
Scatter
B
Composition
C
Organizational
D
Analytical
6) What departments are part of a resort's food and beverage division?
A
Room service and marketing
B
Banquets and restaurants
C
Purchasing and catering
D
Sales and concierge services
7) Why is it important for tour-company employees from different departments to work together to satisfy tourists' needs?
A
To improve the company's brand
B
To monitor trends in the tourism industry
C
To achieve the company's goals
D
To maximize negotiation leverage
8) Which division of a resort maintains the property's pool, gym and exterior grounds?
A
Engineering
B
Controller
C
Human resources
D
Rooms
9) Barry wants all hotel employees from the different departments to work together. Which would be the primary reason for him to accomplish this goal?
A
To reduce the need for supervision
B
To obtain pay raises
C
To solve guests' problems
D
To eliminate workplace stress
10) Due to the interrelationship of the departments, the general manager manages to accomplish which common goal?
A
To provide a high-quality dining experience
B
To serve the hotel guests
C
To maintain an attractive facility
D
To entertain banquet guests
11) How can all the departments of a hospitality and tourism business provide its guests/clients with the best service possible?
A
Focus on the bottom line
B
Embrace an indifferent attitude
C
Develop strict sales policies
D
Communicate with one another
12) What type of tourism organization is funded by the state- or local-level tax dollars?
A
Chamber-of-Commerce
B
Professional development association
C
Government agency
D
Sole proprietorship
13) A hotel front-desk clerk worked with an accounting employee to resolve an issue with a guest's bill. What does this situation exemplify?
A
The need for confidentially
B
The importance of teamwork
C
The importance of planning
D
The need to stay organized
14) To which hotel division do the reservations, telecommunications and guest registration departments typically report?
A
Engineering
B
Food and beverage
C
Sales and marketing
D
Front office
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