You are updating company guidelines regarding professional communication via e-mail. To dispel the impression of shouting or anger, users should:

What does a closed-envelope icon next to an e-mail message header indicate?

What is the purpose of an e-mail autoresponder?

Why can it be advantageous to write e-mail folders to files on your computer's local disk?

What does it mean to configure an e-mail client?

What type of software is common to all smartphones?

Why should you create and use an e-mail signature for work-related e-mail messages?

Microsoft Outlook, IBM Lotus Organizer, Sage ACT! and CorelCENTRAL are all examples

You want to send an e-mail message you received to another user who did not receive the original message. Which is the best way to do this?

Because file attachments may contain malicious code that can be used to damage or infiltrate systems, your company routinely scans all file attachments in incoming e-mail. Where does attachment scanning take place?

Kjell received an e-mail message on which several other individuals were copied. He wants to respond to this message in a way that will include everyone who was copied on the original message. Which steps should he take with this e-mail?

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