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4.01 Marketing Communciation
Test Description: Communcation Skills
Instructions: Answer all questions to get your test result.
1) The process of transmitting messages between all involved parties.
A
Communication
B
Message
C
Channeling
D
Setting
2) Ross sent a text message to Alex. Which part of the communication process is he using
A
Setting
B
Channel
C
Barriers
D
Message
3) Marco and Jade presented a Pre-calc presentation to the class. The information they shared was called the:
A
Message
B
Barrier
C
Channel
D
Setting
4) In the show titled "Lie to me", the investigators determine who is not telling the truth by using which type of communication?
A
Non-verbal
B
Written
C
Telephone
D
Verbal
5) What type of workplace communication is the next best option to face to face.
A
Voice-only
B
Letter
C
Videoconferencing
D
Email
6) If I were to lecture the entire 90 minutes, most students would shut down before the end of class. Which communication barrier is interfering with the class?
A
Language
B
Interruptions
C
Information overload
D
Noise
7) What is the formal type of communication used outside a business
A
Memo
B
Business letter
C
Company publication
D
Report
8) Matt wants to inquire about a job opening at Bank of America. Which form of written communication should he use?
A
Report
B
Email
C
Letter
D
Memo
9) Verbal communications includes:
A
Body language and writing
B
Speaking and listening skills
C
Speaking and body language
D
Facial expressions and body language
10) All are advantages of written communciation except:
A
Consistent information delivered to any number of people
B
Provides immediate feedback
C
Provides a written record if legal documentation is required
D
Ability to carefully prepare the message
*select an answer for all questions
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