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Business Management Spring Final Exam Review #3
Test Description: Review for Spring Final Exam in Business Management
Instructions: Answer all questions to get your test result.
1) The most influential type of motivation is:
A
Internal
B
Formal
C
All of these
D
External
2) The standard that deals with the number of products that must be produced that must be produced or the number of contacts a salesperson makes is called:
A
Cost
B
Quantity
C
Time
D
Quality
3) Performance Improvement means:
A
Being overly critical of employees
B
Initial training upon hiring
C
Employees must have college educations
D
Employees must learn and improve skills
4) The 4 Characteristics of Service are:
A
Service, Form, Availability, and Timing
B
Management, Quality, Form, and Service
C
Form, Availability, Quality, and Timing
D
Timing, Management, Form, and Service
5) A brand is:
A
A generic name for your product
B
A website address for your product
C
A catch phrase that customers associate with your product
D
A name, symbol, word, or design that identifies a product, service, or a company
6) Guiding employees towards achieving a company’s goals is called implementing.
A
False
B
True
7) One way to involve employees in change is to let them help make decisions.
A
True
B
False
8) Determining qualifications of applications does not fall under the HR department.
A
False
B
True
9) A broad assortment of products means the company offers a large amount of related items.
A
True
B
False
10) This task that managers handle ensures that employees are performing business activities as planned:
A
Delegation Management
B
Process Improvement
C
Operations Management
D
Firing Employees
*select an answer for all questions
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