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Work Skills
Test Description: Work Skills
Instructions: Answer all questions to get your test result.
1) Which is NOT effective behavior in applying for a job?
A
Thoroughly list previous experience & skills
B
Ask references in advance if you can use them as a reference
C
Politely ask if you can borrow the employer's pen and phone book
D
Dress professionally
2) Which is the most professional behavior for an interview?
A
Explain why you did not like your previous job
B
Keep clothing, hair, jewelry, and nails conservative
C
Take a friend with you
D
Wear pleasant-smelling perfume
3) A male staff member tells a female, “What a sexy top you have on today!” This is considered
A
Complimentary
B
Diagnostic
C
Workplace violence
D
Sexual harassment
4) When you decide to resign from your job you should
A
Give at least a 2 week notice
B
Avoid mentioning it to your supervisor
C
When you are ready to quit, don't show up for work
D
Have a friend tell your employer
5) Which behavior is most effective in working with others?
A
Be willing to help others
B
Excessive absences
C
Tell patients about your problems
D
Criticize co-workers
6) One strategy in problem solving includes
A
Always do whatever another person did in a similar situation
B
Avoid the issue
C
Brainstorming
D
Try the first approach that comes to mind
7) The least effective strategy in conflict resolution would be
A
Focus on the issue, not the person
B
Be careful of your body language
C
Avoiding the issue
D
Clarify the issue
8) Coming up with as many ideas as possible, without yet discarding ideas, is called
A
Confusing
B
Brainstorming
C
Conflict
D
Editing
9) Which displays positive behavior?
A
CNA who is slow answering a call light
B
CNA who is rough with a resident
C
CNA who is rude
D
CNA who is cheerful
10) Which is NOT a strategy in organizing your time?
A
Make lunch ahead of time
B
Keep items in a familiar location
C
Lay out clothes the night before
D
Avoid thinking ahead
*select an answer for all questions
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