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BML Ch 6 - Communications Set 3
Test Description: BML Ch 6, 3rd set of questions
Instructions: Answer all questions to get your test result.
1) Kinesics is the study of the role of ____ in communication.
A
physical appearance
B
facial expressions and physical gestures
C
eye contact
D
tone of voice
2) Oculesics is the study of the role of ____ in communication.
A
tone of voice
B
eye contact
C
location of sender and receiver
D
facial expressions and physical gestures
3) Proxemics is the study of the role of ____ in communication.
A
facial expressions and physical gestures
B
eye contact
C
tone of voice
D
location of sender and receiver
4) Chronemics is the study of the role of ____ in communication.
A
location of sender and receiver
B
time
C
eye contact
D
facial expressions and physical gestures
5) The phase of conflict when participants try to reach a compromise or other possible solution is called the
A
resolution phase.
B
initiation phase.
C
differentiation phase.
D
triggering event.
6) The phase of conflict when the individuals voice out their differences against each other is called the
A
resolution phase.
B
differentiation phase.
C
triggering event.
D
initiation phase.
7) The best strategy to prevent conflicts is
A
to let others always get their way, even if it greatly inconveniences you.
B
to share your personal views and problems on all issues, whether work-related or not.
C
to engage in regular effective communication.
D
to keep important details to yourself until the last minute to avoid giving others a reason to be up
8) The best strategy of conflict resolution is
A
win/lose.
B
compromise.
C
lose/lose.
D
avoidance.
9) Desirable conflict
A
was a terrible B-movie.
B
is only for those who like to argue.
C
sometimes motivates people to be their best.
D
does not exist.
10) Standing near the person with whom you are speaking is an example of
A
haptics.
B
oculesics.
C
proxemics.
D
kinesics.
*select an answer for all questions
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