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BML Ch 6 - Communications Set 2
Test Description: BML Ch 6, 2nd set of questions
Instructions: Answer all questions to get your test result.
1) When verbal and nonverbal communication send different messages, most people will believe
A
the verbal message.
B
both of them.
C
neither of them.
D
the nonverbal message.
2) Which of these is an internal communication?
A
a billboard.
B
consultation with an accountant.
C
a meeting with all office staff.
D
a commercial.
3) Which if these is NOT an advantage of oral communication?
A
It can be referenced later if a receiver forgets some details.
B
It is less expensive than other methods.
C
It includes some measure of personal involvement between the sender and receiver.
D
It is an easier way to communicate with a small number of recipients.
4) Horizontal communication is between
A
employees on the same level of an organizational chart.
B
people within an organization only.
C
employees on different levels of an organizational chart.
D
some people within an organization and some people without.
5) External communication is between
A
some people within an organization and some people without.
B
employees on different levels of an organizational chart.
C
employees on the same level of an organizational chart.
D
people within an organization only.
6) Verbal communication includes
A
communication through written words.
B
all of these.
C
communication through spoken words.
D
communication through electronically transmitted words.
7) Organizational culture
A
is the collection of beliefs and patterns of behavior shared by people within an organization.
B
is when bacteria work together to form patterns.
C
is when co-workers go to an art museum or a play together.
D
is when neat-freaks hang out together.
8) Writen communication is best used when
A
the communication matter is of temporary kind or where a direct interaction is required.
B
the sender and receiver work closely together.
C
the communication matter is of permanent kind or where indirect interaction is required.
D
the subject matter of the communication is routine and simple.
9) An expense report from an employee to his manager is an example of
A
upward communication.
B
downward communication.
C
horizontal communication.
D
diagonal communication.
10) Which is an example of external communication?
A
A meeting between a manager within a corporation and his supervisors.
B
A meeting between a manager in a corporation and a law firm that is currently representing them.
C
A meeting between a manager within a corporation and the corporation's board of directors.
D
A meeting between a manager within a corporation and new employees.
*select an answer for all questions
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