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Ch. 2 Test Review
Test Description: Review for Ch. 2 in Business Management
Instructions: Answer all questions to get your test result.
1) A common set of important activities that make up a manager's job is called:
A
Management role
B
Supervision
C
Core values
D
Quality control
2) A manager that builds relationships does the following:
A
All of these
B
Works well with others
C
Creates a positive work environment
D
Resolves conflict
3) What are the 4 Functions of a Manager
A
Planning, decision making, marketing, and controlling
B
Planning, organizing, implementing, and controlling
C
Planning, supervising, timing, and implementing
D
None of these
4) The fundamental guidelines for the decisions and actions of managers is called:
A
None of these
B
Management activities
C
Management principles
D
Management guidelines
5) The final step in the decision-making process is to:
A
Select the best solution
B
Identify the problem
C
Determine the possible solutions
D
Analyze the solutions
6) The duties of a supervisor are:
A
Commnads respect
B
All of these
C
Serves as communication link between employees and management
D
Works directly with employees
7) What is one way you can judge whether or not a supervisor is effective?
A
None of these
B
Efficient use of the company's resources
C
Telling people what to do
D
Demands respect
8) A prodcedure that evaluates the work and accomplishment of an employee and provides feedback on performance is called:
A
Performance review
B
None of these
C
Promotion
D
360 degree feedback
9) The process of making sure work meets acceptable standards is called:
A
Quality control
B
Management principles
C
Work coach
D
Time management
10) Managing work schedules to achieve maximum productivity is callled:
A
What-if analysis
B
Quality control
C
Time management
D
Management principles
*select an answer for all questions
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