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Sales Unit
Test Description: Marketing Sales Unit
Instructions: Answer all questions to get your test result.
1) The first step of selling which involves greeting the customer face-to-face.
A
Relationship Building
B
Overcoming Objections
C
Approaching the Customer
D
Suggestion Selling
2) The second step of selling which involves learning what the customer is looking for.
A
Closing the sale
B
Suggestion Selling
C
Approaching the Customer
D
Determining Needs
3) The 3rd Step, which involves educating the customer about features and benefits.
A
Relationship Building
B
Determining Needs
C
Closing the sale
D
Presenting the Product
4) The 4th Step, which involves learning why the customer is reluctant to buy.
A
Overcoming Objections
B
Approaching the Customer
C
Determining Needs
D
Suggestion Selling
5) 5th Step, Getting the customer's positive agreement to buy.
A
Approaching the Customer
B
Suggestion Selling
C
Closing the Sale
D
Determining Needs
6) 6th Step; Recommending additional merchandise or services that will save the customer money or enjoy the original purchase more.
A
Relationship Building
B
Suggestion Selling
C
Overcoming Objections
D
Closing the Sale
7) Final step; creating a means of maintaining contact with the customer after the sale.
A
Approaching the Customer
B
Suggestion Selling
C
Relationship Building
D
Closing the Sale
8) In the coffee sales project, each bag of coffee costs how much for the customer to buy?
A
$10
B
$16
C
$15
D
$14
9) A paper that shows the camera angles, describes the scene and what actors are involved in a picture format is a ....
A
Show Description
B
Script
C
Story Board
D
Preview
10) A line by line version of what will be said in a movie.
A
Script
B
Show Description
C
Preview
D
Story Board
*select an answer for all questions
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