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Workplace Readiness Skills 1-5
Test Description: Questions from the Workplace Readiness quizzes
Instructions: Answer all questions to get your test result.
1) Which is the best example of demonstrating creativity and innovation?
A
Prioritizing your job tasks on a daily basis
B
Displaying a disciplined work ethic
C
Developing and/or improving products, services, or processes
D
Evaluating potential solutions and resources
2) You have researched the history of a product development and are about to propose providing an additional service to your customers that should create return business and customer loyalty. This proposal is an example of:
A
integrity and resolve.
B
customer service.
C
work ethic and adaptability.
D
creativity and innovation.
3) An employee at an auto repair garage proposes a new, efficient way to safely dispose of used motor oil. This is an example of:
A
work ethic.
B
critical thinking and problem solving.
C
teamwork.
D
creativity and innovation.
4) Eli proposed a plan to expand his business while cutting costs. This is an example of:
A
dependability.
B
creativity.
C
professionalism.
D
big-picture thinking.
5) Jasmine created an interactive department calendar, using an app to track attendance. Essentially she demonstrated:
A
creativity.
B
efficiency.
C
professionalism.
D
big-picture thinking.
6) Shawnee submitted new procedures to her supervisor on how to improve sales and service, based on a new model she learned about during a professional development conference. These new procedures represent a(n):
A
initiative
B
collaboration
C
negotiation
D
innovation
7) An example of demonstrating creativity and innovation at work is to:
A
have a positive relationship with your manager.
B
arrive to work on time each day.
C
follow work protocol as stated by the employee policies.
D
learn to do your job more efficiently.
8) The word allocate (AL'-oh-cate) means:
A
to disperse items where they need to be.
B
to find a place for merchandise.
C
to listen.
D
to buy items needed for a business.
9) The ability to find and allocate available resources to improve a product or service is an example of:
A
innovation.
B
career management.
C
Information security.
D
critical thinking.
10) During a staff meeting, a supervisor asks employees to bring new ideas to the next staff meeting that will improve customer service. The BEST way to come up with good ideas is to
A
consult the employee handbook.
B
ignore requests that are outside of your job description.
C
research how competitors have done it.
D
ask your coworkers what they would do.
11) Your team is working on an important project and your team leader asks you to stay late to meet a deadline. Since you normally get off at 5 p.m. from work, you had agreed to take a friend to an important appointment at 6:30 p.m. What should you do?
A
Reach a compromise and work until 6:00 p.m. and then leave and try to still take your neighbor to the 6:30 p.m. appointment.
B
Since you first committed to help your neighbor, tell your coworker you cannot stay and why.
C
Make other arrangements for your neighbor and stay to finish the project deadline.
D
Agree to stay and finish your project without question because work is more important.
12) Even though Carla wants to view the updates on her social media accounts, she stays on task and waits for her scheduled break. Carla is demonstrating:
A
resourcefulness.
B
self-representation.
C
confidentiality.
D
work ethic.
13) As an employee, employers assess your work ethic based on your:
A
attitude.
B
unused personal leave.
C
fairness to others.
D
appearance.
14) Justice told his boss he would finish the financial report by Friday. Following through on his commitment is an example of which positive workplace trait?
A
problem-solving
B
honesty
C
resourcefulness
D
integrity
15) Which of the following best resembles initiative?
A
Following leadership obediently
B
Making quality evaluations
C
Ethically demonstrating opportunity
D
Seizing a leadership opportunity
16) The activity of examining information, events, or relationships and making disciplined assumptions that are clear, rational, open-minded, and based on evidence is:
A
subjectivity.
B
brainstorming.
C
managing resources.
D
critical thinking.
17) The ability to find and allocate available resources to improve a product or service is an example of:
A
critical thinking.
B
career management.
C
Information security.
D
innovation.
18) Laurette’s supervisor asks her to select the best contractor for an upcoming construction job. Laurette narrows the choices down to four contractors. What is the process for making her decision?
A
Select the contractor who is the most affordable and explain why to your supervisor.
B
Evaluate all factors needed and select the most suitable contractor based on the factors
C
Ask a coworker to help make the decision and select the best contractor using this rationale.
D
Select the contractor who is closest in distance to the job location.
19) Carla believes she is more productive when she listens to music at work, but her boss does not allow it. She should
A
try to convince her boss of her point of view.
B
follow company policy.
C
listen to it anyway since it is good for productivity.
D
put on headphones to listen in private.
20) While working as a restaurant cashier, your friends come in to eat dinner. You should
A
give them a discount on their food order using your employee discount.
B
tell them you are not allowed to serve them.
C
serve them free food.
D
treat them as you would any other customers.
*select an answer for all questions
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