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Communication
Test Description: Effective communication skills
Instructions: Answer all questions to get your test result.
1) what is communication
A
Exchange of spoken or unspoken messages between people
B
Exchange of emails
C
Exchange of words
D
Exchange of text messages
2) Verbal Communication
A
use of words, spoke or written, to send a message
B
Yelling at someone
C
talking calm to someone
D
making smart remarks
3) nonverbal communication
A
talking to someone
B
making smart remarks
C
use of body language, tone and volume of voice and other wordless signals to send a message
D
yelling at someone
4) conflict
A
coming to an agreement
B
disagreement or argument that occurs due to misunderstanding or differing priorities, values, goals, or needs
C
stating what I want or need
D
use of words, spoke or written, to send a message
5) Misunderstandings
A
Failures in communication that lead to conflict
6) Negotiation
A
process of working together to resolve a solution
7) Compromise
A
Agreement in which two side come together and each side gives in a little
8) Assertive
A
Clearly stating needs, wants, and feelings
9) Aggressive
A
Making demands of and insulting others
10) Passive
A
Hiding or not clearly stating needs, wants, and feelings
*select an answer for all questions
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