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Test Description: Fun Learning Activity
Instructions: Answer all questions to get your test result.
1) Transform_____ into compliment
A
sorry
B
feedback
C
happy
D
complaint
2) friendly______ and ________ manner
A
smile; intimate
B
voice; good
C
tone; intimate
D
tone; good
3) Don't forget to offer further assistance to customer before standard _________
A
closing
B
greetings and closing
C
opening
D
greetings
4) Word of appreciation
A
great
B
welcome
C
happy
D
thank you
5) neat and tidy appearance
A
none of the choices
B
grooming
C
clean
D
spotless
6) Choose the correct magic words
A
please; thank you; sorry
B
please; thank you; may I
C
sorry; please
D
thank you; sorry
7) greet customer ______
A
not a need
B
full name
C
last name
D
middle name
8) you can be a customer _____ superhero
A
feedback
B
service
C
dissatisfaction
D
complaint
9) greetings
A
not a need
B
at all time
C
none of the choices
D
sometimes
10) closing
A
none of the choices
B
at all time
C
sometimes
D
not a need
*select an answer for all questions
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