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Written Communication In Business
Test Description: Written communication
Instructions: Answer all questions to get your test result.
1) In business, which of the following tones should be part of every written communications?
A
Polite
B
Sarcastic
C
Vague
D
Funny
2) In business writing, which item DOES NOT drive tone
A
Font Style
B
Sentence structure
C
Word Choice
D
Paragraph length
3) What section of an email comes after the body?
A
Attachments
B
Salutation
C
Header
D
Signature
4) What is a salutation?
A
An announcement
B
A greeting
C
A declaration
D
A closing
5) In a business email, it is OK to leave the Subject Line in the header blank.
A
Yes
B
No
C
Maybe
6) What is the inside address of a business letter?
A
The return address
B
The receivers address
7) What phase of the writing process do you create a rough copy of the material
A
Prewriting
B
Revising
C
Drafting
D
Editing
8) What is the least amount of information that should be included in a signature for a business email?
A
A closing and your name
B
Your name and contact information
C
A closing, your name and contact information
9) Which of the following is NOT one of the three basic questions you should answer before writing any business communication?
A
What font should be used?
B
What tone should be used?
C
Who is the audience?
D
What is the purpose?
10) What phase of the writing process should someone review your material?
A
Prewriting
B
Editing
C
Revising
D
Drafting
*select an answer for all questions
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